For Immediate Release
September 17, 2018
West Haven DMV Express to Open More
Days Each Week Starting Tomorrow
WETHERSFIELD – The Department of Motor Vehicles announced today that beginning tomorrow (September 18) West Haven City Hall’s DMV Express will be open more days each week for customers to get license and ID card renewals. The service center will open four days a week and close later on Thursday evenings.
The center, which has operated two days a week until 3:30 p.m., will now be open Tuesdays and Wednesdays from 9 a.m. to 3:30 p.m.; Thursdays from 9 a.m. to 5:30 p.m. and on Fridays from 9 a.m. to 3:30 p.m.
The center, DMV’s first fully-managed center under municipal direction, is sponsored by the City of West Haven and is operated by the city’s Chamber of Commerce. It is located in the lower level of City Hall, 355 Main Street.
“We see this as a continuing tremendous advantage to West Haven area residents who want a local service center where they can go to obtain a license or ID card renewal,” said DMV Commissioner Michael Bzdyra.
Mayor Nancy Rossi of West Haven said, “The West Haven DMV satellite office has been a great success and the City of West Haven is very excited about expanding the hours of operation from two days to four days a week! Tuesday, September 18th will be the first day of the expanded hours and as Mayor of the City of the of West Haven, I will utilize the expanded hours to renew and also obtain a certified driver’s license.”
The following are services provided at the West Haven DMV Express:
The service center is part of DMV’s program to replace eight AAA offices that withdrew in 2016 from offering DMV services in Fairfield and New Haven counties. Establishing alternative locations to DMV offices is critical for DMV, with Fairfield and New Haven counties a priority.
State Rep. Dorinda Borer, who represents West Haven, added, “This announcement for extended hours of operation is indicative of how successful this satellite program has been. I am proud of the collaboration between the Chamber, the City and DMV. For the license renewal wait time in West Haven to be down to 10 minutes tells me they have their act together and are a model program.”
Alan Olenick, the license center manager and executive director of the city’s Chamber of Commerce noted that adding more days and hours to operations were always part of his operating plan.
"When we first opened at the end of March we always thought we'd expand on our days of operation. We have just surpassed bringing 5,000 people to our downtown area which was our main objective. We have serviced a great mix of people from West Haven, New Haven County and beyond."
Olenick said the expansion came from talking with customers who used the DMV Express Service as well as feedback from social media.
"We will continue to evaluate service hours and days as we are going to be open late on Thursday," he said. "We will look at other times to stay late or be open based on the success of this expansion."