DMHAS: Critical Incidents

Evaluation, Quality Management & Improvement Division

DMHAS Critical Incident Reporting


Critical incidents, as defined by The Connecticut Department of Mental Health & Addiction Services Commissioner's Policy Statement Chapter 6.26, are incidents that may have a serious impact on DMHAS clients, staff, funded agencies or the public, or may bring about adverse publicity.  
When a facility becomes aware of a critical incident, verbal notification is expected within three hours to the Office of the Commissionerís Critical Incident Report Line at 860-418-8750.  

This line is staffed during normal business days/hours. After normal hours or as directed by the Critical Incident Report Line, a verbal report is made by calling the switchboard at Connecticut Valley Hospital at 860-262-5000 and requesting that the CVH Switchboard contact the Community Services Division Manager who is On-call. 

Access to the online Critical Incident reporting application is limited to specific users of LMHA or PNP addiction treatment agencies.


Content Last Modified on 9/23/2016 9:50:48 AM