DMHAS: IT - Home Page

Information Technology

Mark Thomas, Director, (860) 418-6728
mark.thomas@ct.gov

Welcome to Information Technology at DMHAS.  The mission is to fully support the delivery of quality services to DMHAS clients by providing all DMHAS employees with the most effective computer support (tools) available.  IT encompasses four distinct and interrelated areas: Technical Platform, Application Administration & Operation, Database Administration & Reporting and Training.


Functional Duties and Responsibilities:

Strategic and tactical plans are developed by IT to meet the clinical and business operational requirements of DMHAS. The definition of the requirements starts with the office of the Department of Mental Health and Addiction Service’s Commissioner to fulfill State Legislative mandates. These needs are defined as present operational requirements and future behavioral health care system requirements, as directed by the commissioner, to meet the needs of the citizens of Connecticut.

To support the planning process IT creates and maintains the DMHAS business function model. The model describes the Functional Areas for which DMHAS is responsible. Currently the model at the highest level describes the following areas:

  • State Authority- Behavioral Health Care Policy, Organization and Procedures
  • Administrative Services- Support Services (Fiscal, Human Resources, Client Service, IT)
  • Provider- Direct Care – State Operated Facilities
  • Payor- Purchased Services Contracting – Local Mental Health Authority
  • Client Case/Care Manager- Public and Private Provider Care Coordination

IT designs and designates information systems including subject area Databases / Data Warehouse to support each clinical and business process within the Functional Areas.


IT Help Desk:

The goal of the Help Desk is to make computing services offered by DMHAS as easy as possible for the user.  The Help Desk provides a single point of contact for questions about all offered services, both software and hardware, helping users resolve problems quickly, log all problem calls, and maintain total accountability for the service event until problems are completely resolved.

Contact Information
Email:  MHAHelpDesk@ct.gov 
Phone:  (860) 262-5058
Fax:  (860) 262-5748

Hours of Operation
Monday through Friday, 7:30am. to 4:30pm. 

After Hours Support
During evenings and weekends a user can call or email the help desk and a Help Desk representative will return your call the next business day. If, however, the call is urgent in nature, please call 860-262-5000 and have the on-call technical support person paged.



Infrastructure and System Administration Unit:

Infrastructure and System Administration designs and supports the hardware and software foundation that the core DMHAS business systems reside on. This group is responsible for Local Area Network (LAN) & Wide Area Network (WAN) infrastructure, file servers, web servers, printers, routers, and PC/laptop devices and mobile devices.





Content Last Modified on 3/13/2019 11:07:49 AM