The summer months are particularly trying and difficult for CTRB staff members who will be attempting to update and reconcile each member’s retirement account with proper credited service, salary and contribution data that has been reported by each local school district for the prior school year.

In addition, over 1,300 members of the system have filed for retirement effective on July 1, 2009 and must begin receiving their initial benefit payments at the end of August.  From July through mid-August, CTRB staff must focus and dedicate their entire effort and energy to process and initiate benefits to those members who are retiring as well as to continue to process and maintain the payroll for the 30,000 members currently receiving retirement benefits.

Faced with a large volume of retirees, a small staff and a tight time frame, other services during this period may be limited or curtailed.  You may also experience a delay in receiving responses to your written communications or requests for information as well as limited telephone access.

We hope that you will better understand the reasons that these services will be affected and appreciate your cooperation and patience during this period of time.