PURA: Consumer Affairs Home

Consumer Affairs
Our goal is to provide you with courteous, timely and high quality responses to your questions and complaints.   We aim to provide you with the tools necessary to make informed choices in competitive utility markets, while protecting you from fraudulent, abusive and deceptive practices.
Mailing Address 
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Affairs Unit
Telephone Numbers
Toll Free Number:  1-800-382-4586
Outside Connecticut: 1-860-827-2622
Fax Number:  (860) 827-2885
TDD Telecommunications for the Deaf:  (860) 827-2837 - to be used only if you have a TDD machine
Content last updated April 2016