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Consumer Services Unit
Our Mission
To provide consumers with courteous, timely and high quality responses to their complaints and questions and equip them with the tools necessary to make informed choices in competitive utility markets, while protecting them from fraudulent, abusive and deceptive practices.
Mailing Address
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Services Unit
Telephone Numbers
Consumer Services Unit Toll Free Number: 1-800-382-4586
Consumer Services Unit Fax Number: (860) 827-2885
TDD Telecommunications for the Deaf: (860) 827-2837 to be used only if you have a TDD machine
Content last updated December 2011
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