PURA: Consumer Services Home

Consumer Services Unit
Our Mission
To provide consumers with courteous, timely and high quality responses to their complaints and questions and equip them with the tools necessary to make informed choices in competitive utility markets, while protecting them from fraudulent, abusive and deceptive practices.
Mailing Address 
Public Utilities Regulatory Authority
Ten Franklin Square
New Britain, Connecticut 06051
Att: Consumer Services Unit
Telephone Numbers
Toll Free Number:  1-800-382-4586
Fax Number:  (860) 827-2885
TDD Telecommunications for the Deaf:  (860) 827-2837 - to be used only if you have a TDD machine
Energy Assistance - (Link to Department of Social Services)
EnergizeCT - Energy solutions for your home, business and community
Content last updated December 2011