OPA: Client Assistance Program (CAP)

Client Assistance Program (CAP)

Client Assistance Program Tri-fold  (221kb) {Adobe file icon} )
What is CAP?

The Client Assistance Program (CAP) is a federally funded program of the Office of Protection and Advocacy for Persons with Disabilities, independent from the vocational rehabilitation system in Connecticut. CAP provides information and referral on the Rehabilitation Act and Title I (Employment) of the Americans with Disabilities Act.  CAP also assists applicants and clients of the vocational rehabilitation system with understanding their right to receive vocational rehabilitation services; addressing systemic reform issues; and investigating complaints regarding programs, projects, or facilities funded under the federal Rehabilitation Act.


Who Can CAP Help?
CAP provides clients and client applicants with assistance in obtaining services from:

Department of Rehabilitation Services (DORS)

Bureau of Rehabilitation Services (BRS)


Bureau of Education and Services for the Blind (BESB)


Independent Living Centers

CAP also addresses complaints related to services from Connecticutís Independent Living Centers.

How Can CAP Help?

CAP can:

  • Explain how the rehabilitation system works, what it can and canít do for you.
  • Explain your rights and responsibilities in applying for and receiving vocational rehabilitation services.
  • Advocate or mediate on your behalf if you encounter problems in the vocational rehabilitation system.
  • Increase communication between you and your counselor to develop a more effective partnership.
  • Consult and provide advice on available appeal options.
  • Provide information on your employment rights under the Americans with Disabilities Act.
  • Advocate for you with programs, projects and facilities providing rehabilitation services.

The Client Assistance program can send you information on the following topics:

  1. Application
  2. Eligibility
  3. Diagnostic Evaluation
  4. Implementation/Development of Employment Plan
  5. Informed Choice
  6. Training and Education
  7. Job placement
  8. Independent Living Services
  9. Appeal/Fair Hearing
  10. ADA & Job Accommodations
  11. Assistive Technology
For additional information, please contact:
State of Connecticut
Office of Protection and Advocacy for Persons with Disabilities
Client Assistance Program
60B Weston Street
Hartford, CT  06120-1551
(800) 842-7303 (voice/TTY)
(860) 297-4300 (Voice)
(860) 297-4380 (TTY)

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Content Last Modified on 5/11/2015 12:26:45 PM