OHA: Workplan
Behavioral Health Clearinghouse

What's going on with the BHC?

 

The Office of the Healthcare Advocate has a team dedicated to the development and management of this initiative, including two permanent staff and one project manager. Work has been ongoing since August 2014 with two UConn MSW interns, and all project staff was on board by mid October 2014.

  • Development and implementation of a workplan for the BHC.
  • Gather information from a variety of sources to begin to compile a comprehensive behavioral health provider directory.
  • Establish Focus Groups for stakeholder input and feedback for the design of the BHC resources and protocols; Identify members for a standing Advisory Committee to provide ongoing feedback.
  • Develop and conduct surveys to collect information from consumers and providers; recruit volunteers for participation on the focus groups or Advisory Committee.
  • Identify sources of material, fiscal and operational support for the BHC, specifically the website and call center.
  • Collaborate with stakeholders, including, but not limited to, consumers, provider, advocates, legislators and insurance companies.
  • Conduct outreach to inform Connecticut's citizens about the BHC, project status and engage stakeholders in the ongoing development of the BHC.

 

This workplan details the key areas of focus that project staff has been working on and where we are. 

 

For information about project meetings, materials and summaries, click here.

 

TASKS & TIMELINE


WHAT

HOW

STEPS

WHEN

STATUS

Purpose

Compose Mission

Vision

-Align with statute

Oct-Sept

Completed

Draft Goals

Objectives

-SMART-Specific, Measurable, acceptable, realistic, timely

Oct-Sept

Completed

Create Name

Tagline

-Vetted

-Utilize OHA, marketing consultant, and consumer input

Oct-Dec

In Progress

Research

-Evaluate existing resources: consumer experience, presentation, information

Sept

Completed

-Review consumer needs and special populations to ensure culturally competent delivery

Sept

Completed

-Gather input from providers/stakeholders/ & consumers via focus groups

Nov-

Feb 16

In Progress

Outline Phase 1/2/3

-Draft long term plan including expansion potential and enhancement

Oct-Sept

Completed

Collaboration

& Outreach

Team Meetings

-Establish standing meetings for team collaboration, status updates and discussion

-Meet with consultants on an as needed basis

Oct

Completed

(Wednesday 1:00 and as needed)

Stakeholder Focus Groups

-Collaborate with insurance carriers to coordinate follow up procedures and eliminate duplicative efforts

-Utilize provider input to promote participation evaluate needs and ensure satisfaction

-Strategize outreach and gain support

Ongoing

Ongoing

Consumer Focus Groups

-Gather consumer opinion on function, delivery, scope and need

-Evaluate consumer challenges and needs

Ongoing

Ongoing

Establish Partners

-Determine participation/involvement

-Draft MOUís

May

Completed

Operating Protocols

Outline Program Function

-Workflow Process

- Directions to duplicate program

Nov-Jan

Ongoing

Funding

Obtain

Allocate

-Request financial support from funders

-Identify course of financial support for clearinghouse:

Website -Compose and submit grants

Call center -Compose and submit grants

Ongoing

In Progress

Website

Create Provider

Directory

-Designate Information Categories

Oct

Completed

-Create Provider Informational Webinar

Oct

Completed

-Obtain/Combine Provider Lists

Dec-Jan

Completed

-Establish contact methods:

Email -Describe program, request online completion of provider information pdf

Phone -Call providers, describe program and request online completion of pdf and/or take information over the phone

Oct

Completed

Compile provider information into website by order of county:

New Haven, Hartford, Middlesex, New London, Tolland, Windham, Fairfield, Litchfield

Sept-Mar

In Progress

(Need Lists)

Compose Content

-Generally accepted qualification summaries for provider type

-Frequently Asked Questions (mental health treatment/services, consumer rights)

-Glossary of terms (insurance terminology, diagnoses, treatments, general mental health terms)

-Insurance Plan Explanations

Ongoing

In Progress

Procure

Vendor

-Estimate cost/scope/function

-Draft/Submit RFP

-Review/choose

Nov-Jan

In Progress

Maintenance

-Update directory:

Ongoing provider outreach, new licensure

-Adapt as needed

Ongoing

Pending

Call Center

Procure

Vendor

-Estimate cost/scope/function

-Draft/Submit RFP

Pending

-Outline intake/referral process

-Data collection methods and evaluation

Pending

Marketing

Plan

-Utilize marketing consultant:

Design logo/image and launch marketing campaign

Jan

In Progress

Evaluation

-Design evaluation plans:

-Gather data via analytics and surveys

(including: barriers, effectiveness, number of referrals to providers by type and location of providers, wait time for services, number of providers who accept or reject requests for services based on type of healthcare coverage)

-Consumer Ėexperience, satisfaction, accessibility

-Provider-experience, satisfaction

-Network-gaps, and areas of need

-Program evaluation-efficiency and effectiveness

-Website

-Call center

Nov

2016

Conceptualization and design in progress

Reporting & Advocacy

Fill Gaps

-Utilize data to analyze areas of need and barriers to service

-Identify gaps and present resources to improve options

2016

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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