Internal Appeals Process
Health plans must have an internal appeals process that consumers can use to appeal a decision to deny or curtail coverage of care.
Connecticut has a law requiring managed care plans to have an internal appeals system available for consumers who disagree with a plan decision (sometimes called an "adverse determination"). Those internal appeals requirements must include the following features:
The consumer must be told in writing that they have the right to appeal the plan’s decision along with information on how to file such an appeal. The patient also must be notified in writing of the reviewer’s decision, provided the rationale for the decision and given copies of documentation supporting that decision upon request.
Plans must respond to a patient’s appeal in a timely manner – usually within 15 – 30 days. In emergent or urgent cases, plans have to respond within 72 hours.
: Plans must have a qualified health care professional (generally a physician trained in the field of care that is involved) review the case. This doctor should not have been involved with the initial decision to deny coverage.
Review by qualified professionals
Managed care plan enrollees have the right to question decisions regarding their health care coverage. Connecticut state law requires that each managed care health plan establish and maintain an internal grievance procedure to insure that enrollees may seek a review of any grievance that may arise from the plan’s action or inaction.
Other Related Links:
Determine the Problem
3 Step Complaint Process
How to Write an Appeal Letter
External Appeals Process
Download Consent Statement
Content Last Modified on 12/18/2012 2:15:26 AM