DSS: Special for Service Partners

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Welcome to our online toolkit for partners in service to Connecticut residents eligible for the HUSKY Health program.  We hope you find this content informative and useful in helping clients access and maintain eligibility.  Please take a few moments to scroll through the toolkit.  You can also reach this section at any time at www.ct.gov/dss/partners.

NEW!  Connecticut Medicaid Leads the Way as National Medicaid Per-Member Cost Trend Lower Than Private Coverage, Medicare (update summary; news release and Connecticut Mirror coverage)  
Standing up for Children: Child Support Services (infographic)  

Healthy People, Healthy State:  Medicaid/HUSKY Health (infographic)

UPDATED!  MyPlaceCT.org -- Connect to Living Independently AND CaringCareers.org

MyPlaceCT.org is the State of Connecticut’s one-stop information and referral resource for Long-Term Services and Supports for older adults and individuals with disabilities.  Here, you’ll find comprehensive, consumer-friendly information about services available to support home and community living.  MyPlaceCT.org is also for families, friends and caregivers looking for resources and support for their loved ones.  As a reliable source of independent, authorized information with no commercial agenda, MyPlaceCT.org offers helpful information about programs and services,  providers and in-person help for independent living.  Please visit www.MyPlaceCT.org. And we’d like to invite you to check out www.CaringCareers.org, the State of Connecticut’s new resource hub for in-home care careers.  For background information, please visit our news release about the September 2016 launch of CaringCareers.org.


Updated (June 29, 2017)  A Guide to Connecticut’s Person-Centered Medical Homes-Plus (PCMH+) Initiative 

The Department of Social Services has launched an innovative initiative with medical providers aimed at maximizing health outcomes while achieving savings in the Medicaid/HUSKY Health program.  Thank you for checking out our collective progress with health care partners as we move forward with PCMH+ (formerly known as the Medicaid Quality Improvement and Shared Savings Program).  We have re-named the project to coordinate with the success of our initial Person-Centered Medical Home initiative, and to emphasize that this is Connecticut Medicaid's first-ever use of a shared savings initiative.

NEW!   Electronic Visit Verification

The Department of Social Services is partnering with Hewlett Packard Enterprise and Sandata Technologies, LLC. in the implementation of Electronic Visit Verification (EVV). 
EVV is a telephonic and computer-based in-home scheduling, tracking and billing system. Specifically, EVV documents the precise time and type of care provided by care-givers right at the point of care. 


SPECIAL TOPIC!  How Connecticut is Linking Housing and Health Care Needs to Improve Outcomes, Control Costs

Connecticut is one of eight states on the leading edge of coordinating systems to ensure that people experiencing chronic homelessness and who have intensive health care needs and/or disabling conditions have access to a robust service package linked to housing opportunities and improved health outcomes.  We have been selected to participate in the Innovator Accelerator Program on State Medicaid-Housing Agency Partnerships, sponsored by the federal Center for Medicaid and CHIP Services (part of the Centers for Medicare & Medicaid Services).  The overall goal is to break the cycle of homelessness and accompanying poor health by promoting a stabilizing quality of life and health care access that, in turn, reduces taxpayer cost in the Medicaid program.


EXTRA!  ‘Connecticut Bucks the Trend on Managing Medicaid’  (Wall Street Journal)

A Wall Street Journal article by health and science reporter Melinda Beck adds national perspective to Connecticut’s progress in Medicaid reform.  The HUSKY Health program has improved health outcomes and care experience for members, increased the number of participating providers, reduced administrative costs, streamlined access, and reduced per-member/per-month cost -- all after moving away from for-profit managed care insurers and using Intensive Care Management and Person-Centered Medical Homes, among other reform strategies.

Related:  ‘Spending & Enrollment Up, but Medicaid Per-Person Cost is Down’  (CT Mirror)
A Connecticut Mirror article by health reporter Arielle Levin Becker takes an in-depth look at cost and enrollment trends in the HUSKY Health program, interviewing DSS health services and fiscal managers and including a series of graphic presentations.  Please follow this link for the Connecticut Mirror article from January 15, 2016.

For full immersion in Connecticut’s Medicaid reform agenda, please check out this package of materials from an Informational Forum on Connecticut’s Medicaid Expenditures, Initiatives and Long-Term Services & Supports Rebalancing, General Assembly’s Human Services, Public Health, Aging & Appropriations Committees (February 22, 2016):


Overview of Medicaid waiver programs in Connecticut:  www.ct.gov/dss/medicaidwaiveroverview 

Video:  Happy 50th Birthday, Medicaid
Please follow this link to see an informative and welcoming 8-minute salute to the landmark health coverage program, focusing on Connecticut’s national-leading Medicaid/HUSKY Health program. Introduced at the July 10, 2015, meeting of the the state’s Council on Medical Assistance Program Oversight by Kate McEvoy, Medicaid and health services director at the Department of Social Services, administering agency for Medicaid.
Op-eds:  ‘Connecticut’s Medicaid/HUSKY Key in Nation’s-Best ACA Implementation’; and ‘Medicaid Myths Challenged’
Online ‘change’ reporting is here!
DSS clients are now able to report changes and upload supporting verifications/documents through their MyAccount (online client benefits account)!  This is especially helpful for clients in reporting income changes, household member changes, and other eligibility-related information and documentation.  Please follow this link for more about this new option.

Online replacement of EBT cards
SNAP and cash assistance recipients can now use 2-1-1's online EBT Card Replacement Service.  EBT cardholders can also check the status of their card replacement request.  This new online service and more information are available at https://ebtcard.211ct.org/.   For further information on using the EBT card, please follow this link. 


Helping Clients Set Up Benefit Accounts (‘MyAccount’ feature)
Like banks and businesses, DSS offers 24/7 access to benefit and document information for clients who open ‘MyAccount’ online accounts and/or phone (interactive voice-response, or IVR) accounts.  In fact, many clients self-serve in this way without needing to contact a DSS worker.  The below links will take to you consumer resources on how to open online and phone accounts.
We appreciate your help in encouraging our mutual clients to open benefit accounts with DSS!  More than 100,000 of our clients have already taken the step to open MyAccounts.
It’s easy to open MyAccount – clients can visit www.connect.ct.gov and click on the MyAccount (Access Now) icon.
Applying for DSS Services – More Options Than Ever Before
New application gateways offer a full menu of options for accessing DSS services.  For example, the public can apply for HUSKY Health coverage online (24/7), by phone, or in person.
Resources & Links
2017 Materials:

Health Quality Measures and Performance Results; presentation to the Medical Assistance Program Oversight Council (February 10, 2017)


Connecticut Medicaid and Pharmacy:  Presentation to the Health Care Cabinet (February 14, 2017) 


Presentation to the Appropriations Committee on the Governor's SFY 2018-2019 Biennal Budget Recommendation for the Department of Social Services (February 16, 2017) 


Information for Appropriations Committee's Human Services Subcommittee (March 30, 2017) 



DSS 2017 Legislative Testimony


Human Services Committee, February 7, 2017


Aging Committee, February 7, 2017


Public Health Committee, February 10, 2017


Human Services Committee, February 14, 2017


Aging Committee, February 14, 2017


Appropriations Committee (budget presentation) February 16, 2017


Public Health Committee, February 17, 2017


Aging Committee, February 21, 2017


Judiciary Committee, February 27, 2017  


Human Services Committee, March 2, 2017


General Law Committee, March 2, 2017        

2016 Materials:

Overview of HUSKY A Parent Transition (February 19, 2016)

Informational Forum on Connecticut’s Medicaid Expenditures, Initiatives and Long-Term Services & Supports Rebalancing, General Assembly’s Human Services, Public Health, Aging & Appropriations Committees (February 22, 2016):


DSS ConneCT Public Dashboard (July 2016)  


DSS ConneCT Public Dashboard (August 2016)


DSS ConneCT Public Dashboard (September 2016)

Update on ImpaCT Advanced Eligibility System (September 9, 2016)

DSS ConneCT Public Dashboard (October 2016)  

2015 Materials:

Content Last Modified on 7/25/2017 2:19:29 PM