New! DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
Social Services Operations Managers
Address - 249 Thomaston Ave., Waterbury, CT 06702-1397
From the South: Route 8 North, take Exit 32 (Downtown Waterbury Exit). At end of ramp go straight across Freight Street. Bear right at the fork and turn right at the second light (West Main Street). Turn left at the next light onto Thomaston Avenue – Building is on left
From the North: Route 8 South - take exit 34 (West Main Street – Downtown Waterbury Exit). Turn left at end of exit. Turn left at second light onto Thomaston Avenue. Building is on left.
From the East:I-84 West to Exit 20 for Route 8 North. Take Exit 36, Huntington Avenue. Turn right at light at end of ramp onto Huntington Avenue. Turn right at second light onto Thomaston Avenue. Building is on right.
From the West: I-84 East to Exit 19 for Route 8 South.Take the right fork of the exit (Sunnyside Ave/Riverside Street). At end of the exit, turn left and proceed to light. Turn left onto Riverside Street North. At next light go straight across Freight Street. Bear right at the fork and turn right at the second light (West Main Street). Turn left at the next light onto Thomaston Avenue – Building is on left.
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