Middletown Field Office
DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
Social Services Operations Manager - Cathy Robinson-Patton
Address - 117 Main Street Ext., Middletown, CT 06457-3843
I-91 South to exit 22 Route 9 (left exit)
South on Route 9 through 2 traffic lights in Middletown to Route 17 South Exit
Take next exit (approximately one block) Main Street Extension exit
Left onto Main Street Extension at end of ramp
Go under overpass- Building immediately on right, parking in rear
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Content Last Modified on 1/6/2015 3:22:02 PM