Norwich Field Office
Address - 401 West Thames Street, Unit 102, Norwich, CT 06360
Follow this link for directions using Google Maps
Social Services Operations Manager - Cheryl Parsons
DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:00 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.
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Content Last Modified on 1/21/2016 1:52:17 PM