DSS: New Britain Sub-Office

New Britain Sub-Office


New! DSS Client Information Line & Benefits Center:

1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4:30 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
 
DSS Office hours are Monday through Friday between 8:00 a.m. and 4:30 p.m.

Social Services Operations Managers

Phil Ober

Tyler Nardine

New Britain Service Center Announcement

Key Office Telephone and Fax Numbers   

Temporary Family Assistance (TFA), HUSKY and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632). The fax number is: 860-612-3505.

SAGA, Adult cash, Adult medical programs, and related SNAP benefits, call the Benefit Center at 1-855-6-CONNECT (1-855-626-6632). The fax number is: 860-612-3405.

Long-Term Care, Boarding Homes, and Waiver programs please call 1-855-6-CONNECT (1-855-626-6632). The fax number is 860-612-3502.

Child Support Services, please call number 860-612-3465. The fax number is 860-612-3513.

Fraud and Investigations, please call 860-612-3456. The fax number is 860-612-3521.

Social Work Information Line please call 860-612-3550.

The toll-free Protective Services for the Elderly telephone number is 888-385-4225.

Protective Services for the Elderly 


Address - 30 Christian Lane, New Britain, CT 06051-4121

Directions to our office

Driving directions from Berlin starting at Kensington Road turn right onto Main Street, bear right onto SR-372/Farmington Ave., bear left onto Porters Pass, Road name changes to Christian Lane.

Driving directions from Bristol, starting at N. Main St., turn left onto SR-72/School St., Keep straight onto Memorial Blvd., turn left to stay on SR-72/SR-229/King St., turn right to stay on SR-72/Broad St., turn left to stay on SR-72, keep straight onto I-84 East, keep left onto 35 East, road name changes to SR-72 East, bear right onto SR-9 South, At exit 23, take ramp right for Christian Lane toward Berlin, turn left onto Christian Lane.

Driving directions from Burlington, starting at Spielman Hwy., Turn right onto Perry St., road name changes to School St., keep straight onto SR-4/Farmington Ave., take ramp left for I-84 East toward Hartford, At exit 39A, take ramp right for SR-9 South toward Newington, at exit 23, take ramp right for Christian Lane toward Berlin, turn left onto Christian Lane.

Driving directions from New Britain, starting SR-71A/Main St., turn right on to SR-71/Franklin Sq., bear left onto South St., turn right onto Christian Lane.

Driving directions from Plainville, starting at SR-372/Central Sq./w. Main St., bear right onto Hooker St., take ramp left for SR-72 East toward New Britain, Keep straight onto I-84 East, Keep left onto 35 East, road name changes to SR-72 East, bear right onto SR-9 South, at exit 23, take ramp right for Christian Lane toward Berlin, turn left onto Christian Lane.

Driving directions from Plymouth, starting at US-6/Main St., bear right onto SR-72/ S. Riverside Ave., bear right onto Divinity St., keep straight onto SR-72/Divinity St., Keep straight onto Memorial Blvd., Keep left to stay on SR-72/Memorial Blvd., turn left to stay on SR-72/SR-229/King St., turn right to stay on SR-72/Broad St., turn left to stay on SR-72, keep straight onto I-84 East, Keep left onto 35 East, road name changes to SR-72 East, bear right onto SR-9 South, at exit 23, take ramp right for Christian Lane toward Berlin, turn left onto Christian Lane.

Driving directions from Southington, starting at SR-10/Main St., take ramp right for I-84 East toward Hartford, Keep left onto 35 East, road name changes to SR-72 East, Bear right onto SR-9 South, at exit 23, take ramp right for Christian Lane toward Berlin, turn left onto Christian Lane.

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Content Last Modified on 4/2/2014 8:24:07 AM