New! DSS Client Information Line & Benefits Center:
1. Call 1-855-6-CONNECT (1-855-626-6632)
(TTD/TTY 1-800-842-4524 for persons with speech or hearing difficulties)
2. Follow the prompts to get the information you need
Our new automated ‘interactive voice response’ telephone system will help DSS clients get the information you need without waiting to speak to an eligibility worker. You will also have the option of speaking to a worker, if you choose, during business hours.
Please use this new, toll-free service instead of the local DSS numbers you have been using. This Client Information Line service is available 24/7. You can also connect directly to a worker in our Benefits Center by following the phone menu prompts, Monday through Friday, between 7:30 a.m. and 4 p.m. The Benefits Center is staffed with workers dedicated to answering your questions, processing change requests and providing you with information about other resources.
Welcome to the Northern Region
The Northern Region encompasses 59 cities and towns which receive service delivery through one regional and three sub-offices. These offices are located in Hartford, New Britain, Manchester and Willimantic. Through the various links located below on this page, you can navigate to the office closest to you and read about the programs offered, hours of operation, as well as directions to each office.
Delivered through these regional offices are social service benefits including SNAP (Food Stamps), Cash Assistance, and Medical Assistance. Many additional services for children and families, adults, and the elderly, can be accessed or applied for by using the links above.
We are pleased to work with many community service organizations, such as 211/Infoline, Community Renewal Team Inc., The Access Community Action Agency, Human Resource Agency of New Britain and the Bristol Community Organization. These agencies provide many other social service benefits, and can be accessed through the links provided here.
We hope that this website is helpful, and encourage you to visit it often for important information that will link you to the appropriate services that can assist you in moving toward self-direction, self-reliance and independent living.
NORTHERN REGION OFFICES
DSS Client Information Line and Benefits Center: 1-855-6-CONNECT (1-855-626-6632)
Hartford Regional Office Towns: Avon, Bloomfield, Canton, East Granby, Farmington, Granby, Hartford, Newington, Rocky Hill, Simsbury, Suffield, West Hartford, Wethersfield, Windsor, Windsor Locks
Click here for more information about the Hartford Regional Office
Manchester Sub-Office Towns: Andover, Bolton, East Hartford, East Windsor, Ellington, Enfield, Glastonbury, Hebron, Manchester, Marlborough, Somers, South Windsor, Stafford, Tolland, Vernon
Click here for more information about the Manchester Sub-Office
New Britain Sub-Office Towns: Berlin, Bristol, Burlington, New Britain, Plainville, Plymouth, Southington
Click here for more information about the New Britain Sub-Office
Willimantic Sub-Office Towns: Ashford, Brooklyn, Canterbury, Chaplin, Columbia, Coventry, Eastford, Hampton, Killingly, Mansfield, Plainfield, Pomfret, Putnam, Scotland, Sterling, Thompson, Union, Willington, Windham and Woodstock.
Click here for more information about the Willimantic Sub-Office
Click here for links to Connecticut Towns & Cities