DRS: TSC Income Tax Help Page


TSC Income Tax Help Page


Most Connecticut taxpayers can now electronically file through the new electronic Taxpayer Service Center (TSC-IND). The TSC-IND allows you to:

  • File your Connecticut resident Income Tax Return FREE
  • File extension request; and
  • Make online payments of estimated tax or income tax bills. (You can make bill payments and estimated tax payments without establishing an account in the TSC.  Just click the INDIVIDUAL logo and choose one of the payment options on the left side of the Welcome Screen. You do not have to log onto the TSC to make payments.)
In addition, the TSC-IND also has expanded options including the ability to:
  • File nonresident and part-year resident returns;
  • Check on the status of your income tax refund;
  • View account period details;
  • View returns filed in the TSC; 
  • View/cancel scheduled payments made in the TSC; and
  • View processed payments.
Frequently Asked Question:

 Ready to begin?  Click "Continue" to go to the Login Page

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ANS: You can make bill payments or estimated payments after you create your account in the TSC. 
 
You can also make bill payments or estimated payments without logging onto the TSC by choosing the appropriate payment option from the list on the left-hand side of the Welcome screen.
 
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Q. Can I make credit card payments when I file in the TSC?
 
ANS:  Yes, please follow the directions on our Credit Card Payment Option for Connecticut Income Tax page.
 
 
ANS:  If you previously filed a CT income tax return, follow these steps:

Step 1: Enter your Social Security Number (SSN).  If you filed jointly, enter the primary SSN.  The primary SSN is the first SSN listed on the return.

NOTE: If your filing status is changing for this tax year, you may not be able to use the TSC-IND to file your return.  For example , if you changed from a single status to a joint status (or from a joint status to a single status) you will not be able to use the TSC to file this year.  You will still be able to file electronically using the Fed/State efile program or you must file a paper return.

Step 2: Enter a Prior Year's federal adjusted gross income.

Once your SSN has been found in our files, you may access the TSC-IND by entering a prior year's federal adjusted gross income.  Select the year from the drop-down box and enter the data.   

Step 3 :  Create a Profile.  

In order to access the TSC you must create an Individual Profile. Please enter your name and contact information on this page and complete all other boxes.  Then select "next" at the bottom of the page.  Remember to write down your Password keep your password in a safe place.

You're done with the login process!  Hit NEXT, and continue.  (From now on when you login, you will only need to enter your SSN and Password.) Once you have logged into the TSC, you will be brought to the Main MenuChoose from one of the options listed in the main menu.

Ready to begin?  Click "Continue" to go to the Login Page

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Q. Can I use the TSC-IND if I never filed a CT income tax return before (first-time CT income tax return filer)?

 
ANS:  If you have never filed a Connecticut Income Tax return before you may be able to log into the TSC-IND using your Connecticut Drivers License Number or your non-driver ID issued by the Connecticut Department of Motor Vehicles (DMV). Follow these steps:
Step 1: Enter your Social Security Number (SSN). 
 
Step 2To ensure the confidentiality of your tax information we must validate your identity using your Connecticut driver's license number or Connecticut non-driver ID and name based on information provided by the Connecticut Department of Motor Vehicles. If you choose a joint filing status, you will be prompted to enter similar information for the secondary taxpayer.  If we are not able to validate your information using DMV records, you will not be able to file using the TSC-INDYou may be able to file electronically using the Fed/State efile program or you must file a paper return.
 

Step 3:  Create a Profile

In order to access the TSC-IND you must create an Individual Profile. Please enter your name and contact information on this page and complete all other boxes.  Then select "next" at the bottom of the page.  Remember to write down your Password keep your password in a safe place.

 

You're done with the login process!   Hit NEXT, and continue.  (From now on when you login, you will only need to enter your SSN and Password.) Once you have logged into the TSC, you will be brought to the Main Menu Choose from one of the options listed in the main menu.


Q. I set up my profile in the TSC-IND but I forgot my password; what should I do?
 
ANS: Click on the “Forgot Password” link and enter the answers to the questions that you selected when you originally created your TSC profile.  If you still cannot access the TSC, you may submit a written request for your password to be reset by completing TPG-196, Individual Password Reset Request.  Mail or fax the completed form to the address or fax number listed on the form.  For security reasons, DRS CANNOT reset your password unless you submit the completed form.
 

Q. I am trying to log into the TSC-IND but either I get an error message or I get sent back to the Welcome page.
 
 
ANS: The security settings on your browser may be causing the problem (even if you are using a current verio of Internet Explorer).  You can check with your Internet service provider for assistance in changing the settings or you can download a free copy of the Firefox browser by Mozilla by visiting Firefox’s browser download pageUse Firefox as your browser when you try to log into the TSC-IND.  This should resolve your problems with logging in to the TSC-IND.
 

Q. I cannot view returns or view payments that I made in the TSC. When I click the confirmation number, nothing appears.
 
ANS: To view returns or payments, your browser must be set to allow pop-ups.  Check the setting on your browser to disable the pop-up blocker.
 

Q.
How can I View Processed Payments/Credits ?
 
ANS: You may view payments that have been processed by DRS within the past 3 years.  If you need information about a payment processed more than 3 years ago, contact Accounts Receivable during business hours at 860-297-4771. NOTE: Payments are sent to the bank 1 banking day prior to the requested payment date.  If the payment you are attempting to view has been sent to the bank, but has not been posted to your account by DRS you will not be able to view it. 
 

Q. I am trying to View Returns or Payment History
.  After entering the search criteria and hitting Search, I cannot see anything.
 
ANS: After you hit search, use the scroll bar on the right hand side of the page to scroll down and view the results.  If you want a copy of a return that is not available through your account in the TSC, you are required to complete and mail in Form LGL-002 Form LGL-002, Request for Disclosure of Tax Return or Tax Return Information. Download Form LGL-002 and mail it to the address on the form.  Allow approximately 3-6 weeks to receive a copy of your return.
 

Q.
I used the back arrow on my browser to return to the previous page and got an error message.
 
ANS:  You have to use the "back" button on the webpage to return to the previous page. DO NOT USE your browser arrows to navigate in the TSC. 
 

Q.
I keep hitting "Submit" at the top of the page and nothing happens.
 
ANS: Scroll down the page and use the Submit button at the bottom of the page to complete your filing. If you do not see the Submit button at the bottom of the page you are on then you have not progressed to the end of you filing to be able to submit the return yet. Continue to follow the directions and use the Next button to progress through the TSC screens.
 

Q. How can I file the CT-1041, Income Tax Return for Trusts and Estates?
 
ANS:  Choose the Trust and Estate Filing link on the left hand toolbar of the Individual Main Menu.  You will then go to a sub menu with options to file the CT-1041, the CT-1041ES (estimate), and the CT-1041EXT (extension).
For telephone assistance, call our Taxpayer Services Division between 8:30 a.m. and 4:30 p.m., weekdays, at 1-800-382-9463 (Connecticut calls outside the Greater Hartford calling area only) or 860-297-5962 (from anywhere). TTY, TDD, and Text Telephone users only may transmit inquiries by calling 860-297-4911. Email at drs@po.state.ct.us

Ready to begin?  Click "Continue" to go to the Login Page

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