DRS: Smarter, Faster Tax Registration

Smarter, Faster Tax Registration

 

DRS Lean improvements save time and money

 

For Immediate Release                                           Monday, July 29, 2013

 

HartfordEver wonder why state tax registration for businesses takes so long?  That’s the question Department of Revenue Services (DRS) employees recently asked when they launched a lean process improvement initiative. Now, thanks to the work of an innovative cross-agency team, taxpayers are seeing a significant improvement.

 

DRS employees stripped down the tax registration process and reassembled it more efficiently. What used to take 15-20 days was shortened to a 1-2 day turnaround for paper registration applicants.  For on-line applications, a 10-13 day process now only needs 2-5 days for completion.

 

In addition to reducing the wait for Connecticut businesses, the new process makes possible a more productive reallocation of existing staff to eliminate a significant backlog of suspended return transactions and electronic applications.      

    

Said DRS Commissioner Kevin Sullivan, “Whether it’s strategic planning or lean analysis, the department takes very seriously Governor Malloy’s insistence that state government work smarter by cutting time and costs.  We owe it to our taxpayers.”  DRS Lean initiatives are supported by Blum Shapiro business consulting services.      

 

Media calls should be directed to the communications office at (860)297-5610 or emailed to sarah.kaufman@po.state.ct.us.

 

 

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Content Last Modified on 7/30/2013 8:11:54 AM