DRS: Smarter, Faster Tax Registration

DRS Lean improvements save time and money

For Immediate Release
Monday, July 29, 2013


HartfordEver wonder why state tax registration for businesses takes so long?  That’s the question Department of Revenue Services (DRS) employees recently asked when they launched a lean process improvement initiative. Now, thanks to the work of an innovative cross-agency team, taxpayers are seeing a significant improvement.


DRS employees stripped down the tax registration process and reassembled it more efficiently. What used to take 15-20 days was shortened to a 1-2 day turnaround for paper registration applicants.  For on-line applications, a 10-13 day process now only needs 2-5 days for completion.


In addition to reducing the wait for Connecticut businesses, the new process makes possible a more productive reallocation of existing staff to eliminate a significant backlog of suspended return transactions and electronic applications.      


Said DRS Commissioner Kevin Sullivan, “Whether it’s strategic planning or lean analysis, the department takes very seriously Governor Malloy’s insistence that state government work smarter by cutting time and costs.  We owe it to our taxpayers.”  DRS Lean initiatives are supported by Blum Shapiro business consulting services.

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