Tax Straight Talk Is Goal of New Initiative
For Immediate Release: Monday, July 15, 2013
Hartford Expanding efforts to improve customer service, the Connecticut Department of Revenue Services (DRS) today announced the formation of an External Editorial Review Board. The new board will help the agency improve communication online as well as through its forms and publications.
The volunteer members of the inaugural External Editorial Review Board represent a broad cross-section of the DRS target audience including tax professionals, educators, small business owners, and retirees. The board will review selected documents to provide suggestions for making them easier to understand. A team of DRS employees will coordinate the process.
Said DRS Commissioner Sullivan, Our goal is straight talk for taxpayers. Plain speaking and plain writing encourage voluntary compliance. The more obscure and complex we are in communicating with taxpayers, the harder it is for taxpayers to understand what they need to do. Our goal is to move toward communication in all ways that is more direct, clear, and accessible for the widest possible audience.
The first meeting of the new board is scheduled for Wednesday, July 17 at DRS headquarters in Hartford. This initiative is part of an overall DRS program to work leaner, smarter and in ways that focus much more on engaging with taxpayers,
Media calls should be directed to the communications office at (860)297-5610 or emailed to firstname.lastname@example.org.
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