Ten Franklin Square

New Britain, CT 06051

Fax:  860-827-2613  

  

                  

Consumer Services

Toll Free in Connecticut

800-382-4586

TDD:  860-827-2837

Cell Phone Inquiries and Complaints

866-381-2355

 

 

MISSION OF THE DEPARTMENT OF PUBLIC UTILITY CONTROL

 

The Department of Public Utility Control is statutorily charged with regulating to varying degrees the rates and services of Connecticut's investor owned, electricity, natural gas, water, and telecommunication companies and is the franchising authority for the state’s cable television companies.  In the industries that are still wholly regulated, the Department must balance the public’s right to safe adequate and reliable utility service at reasonable rates with the provider’s right to a reasonable return on its investment. The Department also keeps watch over competitive utility services to promote equity among the competitors while customers reap the price and quality benefits of competition and are protected from unfair business practices.