Inspection History-Includes dates of full, unannounced inspections conducted for active licenses and for licenses inactivated after July 15, 2011. Information regarding inspection findings may be obtained by contacting the child care program directly.
Complaint/Incident History-Includes any complaints and self-reported incidents received within the past three years that resulted in the Department of Public Health (DPH) substantiating at least one regulatory violation. Also, separately included and identified as such, are any substantiated abuse and neglect findings made by the Department of Children and Families (DCF) that are on the Stateís DCF Registry. Note: If the Resolution column is blank, no action was taken.
Quality Enhancement History-Includes cases referred to the Quality Enhancement (QE) Unit and final resolutions.
Pending complaint investigations, and findings and resolutions of routine monitoring activities are not included at this time.
It is important to note that violations are issued as part of a process to help child care providers come into compliance with the rules that help ensure the health and safety of each child in care. A range of circumstances can contribute to a violation, and there may be varying degrees of a violation. The majority of violations that are cited by the DPH during a review of a child care program are resolved when a provider submits a Corrective Action Plan (CAP). This plan informs the DPH about the way(s) that the provider has corrected the violation(s), assures it will not recur, and identifies who is responsible for implementing and monitoring the plan. When an acceptable correction is not provided, a violation(s) of a more serious nature has occurred or a pattern of noncompliance is demonstrated, a referral to the Quality Enhancement (QE) Unit is made. Within QE, a case undergoes an extensive review, which generally includes a compliance meeting, to determine whether further enforcement action is warranted. One possible outcome is a Negotiated Corrective Action Plan (NCAP) which is a corrective action plan that has been negotiated between the provider and the Department. If formal discipline has been taken against the license, such licensing action will be recorded on this website as a resolution. For more information regarding the complaint process, you may review the Guide to the Child Day Care Investigation and Hearing Process on the Child Day Care Licensing Programís website.
A successful child care experience starts with communication between families and child care providers. Families are encouraged to talk with the child care provider about their licensing and complaint visit history and to spend time at the child care program to determine whether the child care provider is a good fit for their child and family.