ConnDOT: Regulatory & Compliance Unit
Bureau of Public Transportation


 
Regulatory and Compliance Unit 

The Regulatory and Compliance Unit of the Bureau of Public Transportation oversees the regulation of livery operators, transportation network companies, taxicabs companies, moving companies, and motorbus companies.

Language Assistance / Translation Services and ADA Services 

Meeting facilities at CTDOT are ADA accessible. In addition, language assistance / translation services for public hearings conducted at CTDOT may be requested by contacting the Department’s Language Assistance Call Line at (860) 594-2109. Requests should be made at least five (5) business days prior to the meeting. Persons having a hearing and/or speech disability may dial 711 for Telecommunications Relay Service (TRS) and instruct the operator to contact (860) 594-2243. Language assistance and ADA services are provided at no cost to the public, and efforts will be made to respond to timely requests for assistance.

Office Hours

WE WILL HAVE ENHANCED CUSTOMER SERVICE DAYS AND HOURS BEGINNING THE WEEK OF OCTOBER 5, 2015.  This is a permanent change to better assist you.   

For business that must be completed in person, the Unit's Days and Office Hours are now :

Tuesdays Wednesdays and Thursdays

9:00 a.m. - 11:30 a.m. and 1:00 p.m. to 3:30 p.m..

For more than four (4) transactions, please make an appointment by calling 860-594-2865.

**Important update to Insurance Documentation Requirements related to all Permit and Certificate Holders.**
Please read this memo regarding the ACORD Certificate of Insurance before visiting us for a transaction.

Complaints

Taxi, livery and household goods carrier company complaints must be filed in writing; no complaints will be taken over the phone. 

Please use the Taxi, Livery or Household Goods Complaint Form (revised March, 2018). This PDF form is fillable in the free version of Adobe Reader available at http://get.adobe.com/reader/. Save and retrain a copy of the saved form to your computer and attach it to an email addressed to DOT.Taxi-Livery-Complaints@ct.gov.

Moving?

Use this convenient checklist to protect yourself when moving your household.

Your Rights And Responsibilities When You Move from the U.S. Department of Transportation and Federal Motor Carrier Safety Administration

Special Power of Attorney:  Used in conjunction with all of the Applications below, where an Agent/Attorney-in-fact will be conducting business on behalf of a Principal.  Valid for use at CONNDOT  for two years from the date of execution.  General instructions provided.  Staff cannot answer legal questions related to this document; please consult your attorney or business manager for detailed advice if required.   This is the only Power of Attorney format that the Regulatory and Compliance Unit will accept for the application process.  Original must be presented, and will be returned.

NOTE:  If you are conducting any automotive transaction such as registering a car or transferring a plate at the CT Department of Motor Vehicles, you will ALSO need the DMV-specific Power of Attorney. Go to the DMV Forms web page, scroll down for 'Special Power of Attorney', print it, and have it filled out completely for use at the DMV. They will not accept the DOT form.

 

To Revoke a Power of Attorney:  The two forms below must be filled out completely, notarized, and the originals submitted in person to the Regulatory and Compliance Unit. You must also provide copies to the Attorney–in-Fact, and provide proof of delivery with your submission.. Please call the information line for an appointment to coordinate the submission.

 

Criminal History Multi-year update Form:  All Taxi certificate holders and Livery, HHG and Bus permit holders are required to complete a multi-year update for their state criminal history. Follow the link below for the form; this form can also be used for NEW applications related to Livery, HHG and Bus. If you are filing a NEW Taxi application, use the form linked to one of the 5 applications in the Taxicab section below.

 

TNC Registration:  New registrations or annual renewals for a Transportation Network Company must complete the form below.

 
Livery Applications:  All Livery Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     
 

Taxicab Applications:  All Taxicab Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     

 

Household Goods Carrier Applications:  All Household Goods Carrier Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     

 
Motorbus Applications:  All Motorbus Applications have been revised.  To speed the application process and avoid applications being returned because of missing or incomplete information, please read the Information Sheet included with each application for a summary of important facts and an explanation of the steps involved in completing the application process.     
 
Taxicabs
 
Taxicab rates from Bradley International Airport to every town in Connecticut (and to some major attractions) are regulated by ConnDOT.  
Official form for taxi drivers to complete for trips taken.
 
Inspections and Wheel Chair / Mobility Aid Vehicles
 
This is the official Vehicle Inspection Report form for Livery and Motorbus vehicles.
 
 
 
Related Links
 


Content Last Modified on 8/29/2018 3:04:36 PM