ConnDOT: Traffic Problems

 Who To Call?


State and local officials, as well as members of the general public, are often unsure whom to contact regarding various traffic related issues. Common questions received by the Office of the State Traffic Administration (OSTA) and the Department of Transportation (DOT) include: "How do I get a traffic light installed?" "Who is responsible for slowing vehicles speeds on my street?" "How can I get that pothole fixed on the road that I take to work?"

Listed below are a series of questions and answers to help explain the relationship of the OSTA and the DOT, and how to deal with various traffic concerns.

Frequently Asked Questions

  1. Where is the OSTA located?
  2. When does the OSTA meet?
  3. How do I go about getting a speed limit changed or traffic signal installed?
  4. What happens after I talk to the Local Traffoc Authority (LTA) regarding my problem?
  5. Suppose I do not agree with the report prepared by Traffic Engineering?
  6. How can I get a "No Thru Trucks" sign erected on my street?
  7. I have read the OSTA brochure on Certificates of Safe Traffic Operation, which refers to large developments. Does the OSTA ever deny an application for such a certificate because the residents or town object to a development?
  8. Whom do I contact regarding potholes, drainage problems, or other maintenance issues?
  9. Can a resident contact the OSTA directly with a traffic problem?
  10. As the Local Traffic Authority (LTA), I am not always sure whom to contact regarding a particular problem.
  1. Where is the OSTA located?

    The OSTA, which is staffed by the Executive Director and clerical and engineering personnel, is located within the Department of Transportation. It is located at 2800 Berlin Turnpike, Newington, CT 06131-7546, Phone: 860-594-3020, Fax: 860-594-2377.

    Back to FAQ's
  2. When does the OSTA meet?

    The former State Traffic Commission (STC) normally convened on the third Tuesday of each month at the DOT complex in Newington.  The passage of House Bill (HB) 5170, which became effective July 1, 2012, dissolved the STC membership and transferred most of the duties and powers to the OSTA.  The OSTA will now be responsible for reviewing and approving of the reports prepared by the Division of Traffic Engineering of the DOT.  These reports relate to various regulatory measures including speed limits, traffic signals, and parking restrictions.  Also considered are the issuance of certificates of operation which, in accordance with Section 14-311 of the Connecticut General Statutes, are required for developments generating large volumes of traffic which substantially affect state highway traffic.

    Back to FAQ's
  3. How do I go about getting a speed limit changed or traffic signal installed?

    The first step to take is to contact the Local Traffic Authority (LTA) of the town/city involved. Each of Connecticut's towns/cities has a designee who handles traffic related matters in that town/city. In larger towns/cities, it may be a professional traffic engineer, and in some towns/cities it may be the Chief of Police or the First Selectman. Contact your town/city hall to find out who it is in your town/city. You should discuss your request with the LTA first, since the LTA is the one who is most familiar with the area in question and may be aware of previous studies or any other similar complaints from residents. Also, by statute, the OSTA must work in cooperation with the LTA in reviewing regulatory matters.  

    Local Traffic Authority List

    Back to FAQ's
  4. What happens after I talk to the Local Traffic Authority (LTA) regarding my problem?

    If the LTA feels that the request is a legitimate one, it can be forwarded to the OSTA or, depending on the nature of the request, to the appropriate office in the DOT for review. An investigation will be conducted and, if OSTA determines that action is needed, a report will be prepared recommending approval or denial of the request. If no OSTA action is required, a reply to the LTA will be forwarded by the investigating unit in the DOT.

    There are many items which are handled by other offices within DOT which do not require any action by the OSTA.

    Back to FAQ's
  5. Suppose I don't agree with the report prepared by Traffic Engineering?

    Local Traffic Authorities (LTAs) are welcome to express their concerns to the Executive Director of the OSTA.  Members of the public must voice their concerns/issues through their LTA, who will then convey the concerns to the Executive Director.

    Back to FAQ's
  6. How can I get a "No Thru Trucks" sign erected on my street?

    The OSTA, in cooperation and agreement with the Local Traffic Authority of a town, may prohibit through truck traffic on any street or highway. The Attorney General's Office has defined a through truck as one which travels from a point outside the limits of a city, town or borough through such city, town or borough without any scheduled stop in the locality in question. Thus, a "No Thru Trucks" sign may not affect the majority of trucks using a particular road in a town/city, if they have a local destination.

    Towns may preclude trucks from town roads by ordinance as long as they do not become de facto no through truck routes; that is, when the road in question passes over a town line to an adjoining town.

    Care should be taken in the implementation of such prohibitions in that truck traffic will be diverted to other routes which may be less satisfactory.

    Back to FAQ's
  7. I have read the OSTA brochure on Certificates of Safe Traffic Operation, which refers to large developments. Does the OSTA ever deny an application for such a certificate because the residents or town/city object to a development?

    No. The OSTA and the Division of Traffic Engineering of the DOT work closely with the Local Traffic Authority of a town/city in determining the requirements for roadway improvements in conjunction with the issuance of certificates of operation. By statute, the OSTA can only consider traffic safety in its review. While issues such as the impact on the environment or the quality of life in a town/city which may be impacted by a large development may be valid, they do not come under the OSTA jurisdiction. These are decisions that must be made on a local level. If a developer's engineer can demonstrate, through accepted traffic engineering techniques, that the improvements proposed by the developer to mitigate the impact of the generated traffic are adequate, the OSTA will normally issue a certificate of operation.

    Back to FAQ's
  8. Whom do I contact regarding potholes, drainage problems, or other maintenance issues?

    The Department of Transportation has four district offices, located in Rocky Hill, Norwich, New Haven and Thomaston. These offices handle various maintenance and construction functions.

    The appropriate district maintenance office should be contacted regarding problems relating to maintenance functions on state roads (see following list).

    Back to FAQ's
  9. Can a resident contact the OSTA directly with a traffic problem?

    This practice is discouraged. We ask that all requests for traffic control devices begin with the designated Local Traffic Authority (LTA) of a town/city. The LTA is usually the most knowledgeable of local conditions. This procedure ensures that the LTA is aware of all local concerns, endorses such concerns, and it facilitates OSTA/DOT work efforts by enabling us to deal with a single town/city representative.

    Back to FAQ's
  10. As Local Traffic Authority, I am not always sure whom to contact regarding a particular problem.

    Below is a list of various offices and those areas which come under their purview. If you are unsure, contact the office which most closely relates to the question you have.

    Back to FAQ's
Who To Contact:

Office of the State Traffic Administration
Phone: (860) 594-3020
Fax: (860) 594-2377
Email: DOT.OSTA@ct.gov
 
Requests for:
New traffic signals or major revisions to traffic signals on state and town/city roads
Speed limit changes on state and town roads
"No Turn On Red" signs
"No Thru Trucks" routes
Lane-use control; "No Parking" zones; multi-way stop control; flashing beacons;
and other miscellaneous regulatory items
Major Traffic Generators
Traffic controls in parking areas of 20 or more spaces adjacent to state highways

* * * * * *

DOT Division of Traffic Engineering

Districts 1 & 2 (Greater Hartford & Norwich Areas) 
Phone: (860) 594-2740

Districts 3 & 4 (New Haven & Thomaston Areas)
Phone: (860) 594-2770

Requests for:
Crosswalks
Minor Signal Revisions
Traffic safety studies; accident problems; capacity studies
Guide, destination, and logo sign requests
Illumination studies
 
* * * * * *

District Offices

District 1 - Rocky Hill: Tel. (860) 258-4501
District 2 - Norwich: Tel. (860) 823-3210
District 3 - New Haven: Tel. (203) 389-3010
District 4 - Thomaston: Tel. (860) 585-2785

Requests for:
Warning signs
Drainage problems on state roads; potholes, etc.
Sight line problems (trees, etc.)

Encroachment permits
Parades (Special Events)
Signs knocked down
Other maintenance-type problems

* * * * * *

Traffic Signal Malfunctions: Burned Out Bulbs

District 1 (Rocky Hill) Elect. Unit: (860) 566-3156; (860) 566-3157
District 2 (Norwich) Elect. Unit: (860) 848-0008; (860) 848-7608
District 3 (New Haven) Elect. Unit: (203) 878-9028; (203) 878-1869
District 4 (Southbury) Electrical Unit: (203)264-9596 and (203)264-9590



Content Last Modified on 1/10/2013 4:45:03 PM