File a Credit Report Complaint
How do I submit a complaint?
- Obtain a free credit report. The three nationwide credit reporting companies (Equifax, Experian and Transunion) have set up a central website, a toll-free telephone number and a mailing address through which you can order your free annual report.
- Review your credit report to make sure the information is accurate, complete, and up-to-date. To guard against identity theft, confirm that you have authorized all the accounts listed.
- First, you must ask one of the credit reporting agencies to fix the problem, and provide sufficient time for the credit reporting agencies to respond. If you are dissatisfied with the response received, the Consumer Financial Protection Bureau (CFPB) pursues complaints about credit reports, and may be able to help you directly. If you need further assistance, file your complaint with the CFPB. The CFPB can also assist consumers by phone, at 1-855-411-2372.
Contact the Connecticut Department of Banking Consumer Affairs Unit at one of the following numbers:
Telephone Direct: 860-240-8170
Toll-free: 1-800-831-7225, ext. 8170
Foreclosure Assistance Hotline: 1-877-472-8313
Rental Security Deposits: 860-240-8154 or toll-free 1-800-831-7225, ext. 8154
Fax: (860) 920-3028