Rental Security Deposit Complaints
Interest Rate Information | Tenant/Landlord Education
The Department of Banking investigates rental security deposit complaints, issues cease and desist orders and refers matters to the Attorney General's Office for legal action. If you have a complaint regarding a rental security deposit issue, please download and complete our customer assistance form below. All complaints will be handled in the order in which they are received. In most instances, responses will be issued to consumer complaints within 60 days.
Going to Court (Small Claims) to Resolve Disputes
As a simple, quick alternative, landlords or tenants with disputes about rental security deposits may bring small claims suits in a Housing Session, or in the local Geographical Area Court if there is no Housing Session, provided that the dollar amount claimed falls within the jurisdiction of the small claims court.
Refer to your local telephone book blue pages under State of Connecticut Judicial Department for local court addresses or visit the Judicial Department website.
Filing a Complaint with this Agency
If you wish to file a written complaint with the Department of Banking, you may use either of the forms linked below. When filing your complaint, you must complete all items on the complaint form and you must attach copies of all necessary documentation as requested on the form in order for us to process your complaint.
A complaint form is available for download to help you summarize your written complaint. The form is available in both Microsoft Word format (rentform.doc, 1 page, file size 22KB) or as a fillable PDF file (rentform.pdf, 1 page, file size 24KB). (See PDF handling notes).
El formulario también está disponible en español (rentform-espanol.pdf, 1 pagina, 97 KB)
Please mail the completed form along with the required documents to:
Security Deposit Investigator
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103-1800
Toll-free 800-831-7225 ext. 8154
Fax: (860) 278-7014
E-mail: security deposit investigator