DOB: Collection Agency Complaints


Complaints Against Collection Agencies

{consumer letter}

[ Consumer Education | Consumer Rights Re: Collection Practices ]



While the Department of Banking is committed to assisting consumers with questions or complaints regarding collection agencies, if you do not live in Connecticut we encourage you to contact your own state's financial regulator.   Your state may have its own consumer protection laws which pertain to your issue.

Please note that the department's ability to take action with respect to a particular complaint is limited to situations where there is an apparent violation of those laws subject to its jurisdiction. In such cases, the department can pursue administrative remedies, injunctive relief through the office of the Attorney General or refer the matter for criminal prosecution.

You should recognize, however, that we are not a court of law.  We cannot compel monies to be refunded, contracts to be canceled or damages to be awarded, nor can we act as your attorney and provide legal advice.  Rescission, restitution and damages may be available through a private lawsuit. Therefore, you may wish to consult an attorney to explore what rights you may have under federal and state law and whether you have a basis for prevailing in private litigation.

All complaints will be handled in the order in which they are received.  In most instances, responses will be issued to consumer complaints within 60 days.


File a Complaint Online:
You may use the following online complaint form to automatically submit your complaint to the agency.

Online Customer Assistance Form


File a Complaint in Writing:
If you have attachments to submit to the agency regarding your issue, please use the following complaint form and mail or fax your complaint to the agency at the address below:

Downloadable Customer Assistance Form (pdf, 12 KB)

Connecticut Department of Banking
Government Relations and Consumer Affairs
260 Constitution Plaza
Hartford, CT 06103-1800

Telephone: (860) 240-8299 or Toll-free: 1-800-831-7225
Fax:  (860) 240-8178


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