August 15, 2015
FOR IMMEDIATE RELEASE
DMV Computer Update Finished Ahead of Schedule;
New Online Services Begin Tonight for the Public
The Department of Motor Vehicles tonight completed ahead of schedule the creation of several new online services for the public as well as an historic overhaul of its registration computer systems. DMV has been closed for many services during the last week for this upgrade.
Work on installing the online services went so smoothly officials were able to launch the new services tonight. They were scheduled to start Tuesday (August 18). They can be found at ct.gov/dmv
"The diligent work of staff, the planning and the preparation are what has brought us here ahead of our own deadline and gave us the ability to provide the public with these new services earlier than expected," said DMV Commissioner Andres Ayala, Jr.
DMV's new online services are:
• Improved online registration renewal program.
• Online checks for items, such as unpaid property taxes, lack of insurance, delinquent parking violations, which can hold up a registration renewal and cause repeat trips to DMV.
• Reprints of registration certificates from home or other computers.
• Registration cancelations online.
• Online ordering of special plates, such as vanity plates.
• Online ordering of replacements for damaged plates.
• Electronic notification by providing customers with an option for DMV to contact them either by mail or e-mail.
The completion of the upgrade means that DMV is also on schedule for opening offices statewide to the public on Tuesday, August 18. The agency's usual work week is Tuesday through Noon on Saturday, with extended hours on Thursday evenings. See ct.gov/dmv/offices
for a list of DMV offices and their hours of operation.
When offices open Tuesday, long lines are expected. With many branch office services stopped last week, officials expect a higher-than-usual need for visiting DMV offices. This is coupled with employees and the public adjusting to using the system. The combination is expected to contribute to the lines.
The Commissioner advised the public to use any of the new online services to save a trip to the DMV next week. To help ease the effects of the shutdown and bringing up a new system, beginning August 11, Governor Dannel P. Malloy and DMV Commissioner Ayala have ordered that the expiration date of all driver's licenses, ID cards or vehicle registrations will be extended through October 10, 2015, and renewals can be done without a late fee until that date.
"If you don't have to be here next week, then people should stay away for at least a week, perhaps longer," the Commissioner advised. He said that the extensions give many people the convenience of delaying a trip to DMV. Statewide AAA offices can do renew or replace licenses.
The DMV also has launched a radio, television and digital advertising campaign called "Gear Up" to make customers aware of the shutdown. It also informs customers of the new online services.
For more information about the DMV modernization project, please visit ct.gov/dmv