DMV: Customers Overwhelmingly Like New DMV Test Center and Scheduling System

{prgraphic}

For Immediate Release

June 6, 2012

Customers Overwhemingly Like

New DMV Test Center in Cheshire

Cuts Wait Times, Helps Parents

 

WETHERSFIELD  -  An overwhelming majority – 98 percent – of parents say they were “very satisfied” after using DMV’s new scheduling system for a Cheshire test center where teens can obtain a learner’s permit.

 

The survey was completed by people using the new center during its first week of operation. It also gave very high marks for customer service, ease of finding the center and overall satisfaction with the center.

 

The new learner’s permit test center opened one week ago as a pilot program to improve efficiency and customer service while also providing an alternative to waiting in line at a DMV branch office.

 

“We think these early comments are just great news. Our goal is to increase customer satisfaction and make it easier to use DMV services. Clearly we are heading in the right direction,” said DMV Commissioner Melody A. Currey.

 

As part of a multi-million effort at the DMV to better integrate technology, achieve taxpayer savings, and make government more responsive, 16- or 17-year-olds statewide or their parents can now schedule an appointment online at ct.gov/dmv/do-it-online for taking the learner's permit test in Cheshire. This will save parents and teens possibly long waits in DMV branch offices. The new center also offers flexible hours to better meet family demands.

 

It is located right off of Route 691, at 1625 Highland Avenue and accepts appointments on Wednesdays and Thursdays from 10 a.m. to 7 p.m., Fridays 8 a.m. to 4 p.m., and Saturdays from 8 a.m. to 2 p.m.

 

The short six-question survey was completed by 160 of the 188  parents whose teens completed their tests and received their permits.

 

-- Will you recommend the DMV Test Center to others? Yes - 98.8%
-- How do you feel about customer service at the DMV Test Center? - Very Satisfied - 98.1%
-- Please rate your overall satisfaction with using the DMV Test Center. Very Satisfied - 97.5%
-- How satisfied are you with how long you spent at the DMV Test Center?  Very Satisfied - 96.3%
-- How easily did you find the DMV Test Center? Very easy to locate - 85.6%
-- How would you improve the DMV Testing Center? A sampling of the 160 customer responses:


•         Not a thing - this was an incredible experience! Can't wait to send all of my daughter's friends here!

•         You've already made great improvements over my past experiences.

•         It was good

•         No need to improve it

•         no improvement suggestions for this office. excellent experience, and the employees were all smiling at us! thank you for making this easy.

•         No improvement is great. The staff are great and very friendly

•         Excellent experience nothing to improve

•         I love the way this new system works. It is way easier than when I got my license.

•         This is the "Best of DMV." Every interaction should be this smooth and efficient!

•         I don't have any improvement suggestions, this was the best DMV experience I've ever rec'd

•         It's good the way it is

•         Already wonderful!!!  Thank you!

•         This idea was awesome! Whoever came up with it should get an award. Totally positive experience, unlike regular DMV office. The employees were ALL very friendly & helpful. Everything was done quickly and ON TIME! no lines, no waiting, Totally awesome! Keep up the good work!





Content Last Modified on 8/3/2012 3:35:43 PM