DMV to Make Customer Service Improvements
Temporary Office Schedule Changes to Prepare Staff
WETHERSFIELD -- The Department of Motor Vehicles is upgrading its computer systems to offer more online transactions and DMV offices will shortly have temporary downtime so staff can learn about developing features in the new system.
The multi-million dollar project, which is expected to produce new online services later this year and next, essentially aims to make it easy for customers to do a number of online services with DMV. It is also designed to streamline DMV’s electronic files so that customers can be served more quickly when doing business with the agency.
The temporary downtime, when an office will be shut only on a specific day, will affect offices statewide beginning next week according to the following schedule:
February 7 – Willimantic
February 8 – Willimantic and Putnam
February 14 – Norwich
February 15 – Norwich and Putnam
February 21 – 24 Old Saybrook
February 28 – March 2 - New Britain
March 6 and 7 – Bridgeport and the Milford Photo License Center
March 8 and 9 – Danbury
March 13 – Hamden Office
March 14 – Hamden and the Derby Photo License Center
March 15 and 16 – Norwalk
March 20 – 21 – Waterbury and the Winsted satellite office
With the exceptions of these temporary downtimes, DMV and AAA offices are open and serving customers. Customers should check the DMV website at http://ct.gov/dmv/offices for a convenient location and time.
The computer modernization project, which is underway, is divided into three phases that are expected to be completed during the next two years. Some of the early work in phase 1 includes:
Content Last Modified on 2/2/2012 2:05:29 PM