October 7, 2013
FOR IMMEDIATE RELEASE
DMV Replaces Walk-In Learner's Permit Service
in Willimantic Branch Office
Now New Convenient Appointment System
WETHERSFIELD – The Department of Motor Vehicles beginning tomorrow will replace the walk-in service for adult and teen learner’s permit tests in its Willimantic Branch Office with an appointment system that brings much greater customer convenience.
Customers should go online today at ct.gov/dmv to book appointments because schedules fill quickly. Tests, by appointment only, start tomorrow (Oct. 8). As DMV has brought convenient online appointments to offices around the state, the walk-in system has been replaced.
DMV announced the Willimantic appointment system in September. Anyone going to the DMV Willimantic office can also make an appointment there. Online appointments can also be made for the DMV Cheshire, Norwalk, Bridgeport and Wethersfield offices as part of this new and growing service DMV is offering to help customers avoid waiting in line.
An overwhelming majority – 94 percent – of over 11,000 customers using DMV’s appointment system since opening in May 2012 report being “very satisfied” with the entire process.
With a home computer, portable laptop, tablet, smartphone or any device with an internet connection someone can schedule the learner’s permit knowledge test for a specific day at one of DMV’s five test centers offering appointments. Computers with internet access are also in the test center offices to make an appointment or can be found at places such as a local public library for access to the internet-based system.
After entering required information, a $59 payment for the learner’s permit test must be made through a major credit card or electronic check. There are no extra charges for making an online appointment.
The appointment service is part of a multi-million dollar effort at DMV to better integrate technology that produces taxpayer savings and makes government more responsive.