May 9, 2013
FOR IMMEDIATE RELEASE
New Customer Service Offerings at Norwalk DMV
with Changes Next Week to Permit Testing System
WETHERSFIELD – The Norwalk DMV office's walk-in and wait-in-line system for obtaining teen and adult learner’s permits will be replaced Tuesday with a streamlined customer appointment service for the office. This will accompany a separate testing section within the office as both improvements respond to a demand for this service in Fairfield County.
The popular test-by-appointment offering started a year ago as a pilot project in DMV's Cheshire office. An overwhelming majority – 97 percent – of the nearly 8,000 customers using the Cheshire system have rated it excellent. The last day for taking a learner’s permit test on a walk-in basis at the Norwalk office, located at 540 Main Avenue, will be this Saturday.
“As we make these changes for customer convenience and to make it faster and easier to do business with the DMV, we want to thank those Fairfield County residents who wrote, called and sent e-mails suggesting this change,” Commissioner Melody A. Currey said.
The new web-based appointment system allows customers to use web-capable cell phones, tablets, laptops and other personal computers to set up their special day and time for the appointment. Norwalk office staff will also assist those coming to office to understand how the appointment system works.
To make an online appointment, customers can go to ct.gov/dmv
and follow the easy instructions for choosing a date and time for taking the test in the new Norwalk Test Center. After entering all required information, a $59 payment must be made through a major credit card or electronic check.
The cost for using the system is the same as going to a major DMV service office. The road test will still be given at a major DMV branch office where the license will be issued.