DMV: DMV Adds Wireless Internet for Customers

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April 11, 2013

DMV Adds Wireless Internet Access for Customers
WETHERSFIELD - DMV is going wireless -- pay your bills, read email or surf the web on your smartphone, tablet or laptop.
Customers in the DMV Wethersfield office can stay wirelessly connected through free access. The service will soon be brought to other DMV offices around the state.
“Having wireless service gives our customers another way to multi-task while here for a DMV transaction,” said DMV Commissioner Melody A. Currey. "Wireless internet access recognizes a growing form of customer service as the use of tablets and smartphones increase."
Forrester Research, in a report last year on technology uses, found that about half of U.S. adults going online now own a smartphone and two-thirds even own multiple connected devices. Tablet adoption doubled since 2011 and is now at 19 percent. It also looked at how many adults go online at least daily. Last year that number was 78 percent of U.S. adults, this year it jumped to 84 percent going online at least once per day, according to Forrester. One reason focuses in the growing numbers of smartphones and tablets.
At DMV, customers wanting to access the internet only need to choose the "DMV-Guest" wi-fi option on their devices.
“It’s a good addition. It definitely makes time go by faster,” said DMV customer Wanda Villafone recently while at the Wethersfield branch office. “I’m also able to check Facebook to keep me occupied.”
Hussan Muse, another customer, added that wi-fi allows people to stay busy while at the DMV.
The use of mobile phones and tablets to access the internet is growing in record numbers. For instance, a DMV analysis in December showed a significant increase over two years in mobile and tablet users visiting the DMV website.  In its analysis visits to the DMV website in 2010 and 2012, the agency found mobile and tablet users jumped by 450 percent. These devices today account for nearly 25 percent of the 6.1 million visits to the website in 2012.


Content Last Modified on 4/11/2013 3:46:26 PM