DMV: DMV Appointments; New Vanity Plate Options

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March 28, 2013
FOR IMMEDIATE RELEASE

DMV Offers Adults Appointments to Obtain a Learner’s Permit
 
Agency Also to Offer New Vanity Plate Options

WETHERSFIELD -- The Department of Motor Vehicles announced today that adults needing a learner's permit test can now make an appointment for DMV's Cheshire office rather than wait in line at a major service office around the state.
 
Adults can now join the teens who prefer to schedule a test appointment in Cheshire through the DMV website at ct.gov/dmv. This expansion is part of DMV's continuing development of new customer services through steady upgrades of its computer system.
 
In addition, beginning Monday (April 1), DMV will accept requests for vanity plates having mixed combinations of letters and numbers together. Right now letters and numbers are divided by a dot.
 
"New technology allows us to improve services and we are working very hard on that. These changes are part of a multi-million-dollar effort at DMV to better integrate and replace old technology, achieve taxpayer savings, and make government more responsive," said DMV Commissioner Melody A. Currey.
 
"With both Cheshire and the change in vanity plates, we are giving customers one more option for services from DMV," she added.
 
For many years DMV has required on vanity plates a dot, such as abc.1 or 1.abc, to separate the letters and numbers. DMV's outdated computer technology did not allow for the mixing of numbers and letters and the practice was consistent with a long-established pattern for standard marker plates.
 
However, customer demand and changes in computer technology now allow DMV to meet requests for vanity plates showing this mixed use. As of Monday requests such as E1JB, GO4IT AND JUST4U will be accepted. (See all rules at ct.gov/dmv/vanityrules).
 
Technology upgrades also have now made it possible for adults to have appointments in Cheshire for their learner's permit tests. Since last May only teens could schedule a time there. DMV major service offices, where road skills tests are done, still offer learner's permit exam on a walk-in basis.
The agency hopes to expand this appointment service to Norwalk sometime during the summer.
An overwhelming majority – 96 percent – of 7,048 teens or parents using the Cheshire appointment system since last May report being “very satisfied” with its ease. DMV expects the adult offering to bring the same quality of service. The agency surveys customers after they complete the test.
 
State law changed in January to require first-time license holders 18 and older to obtain learner's permit as the state has required of 16 and 17-year-olds for more than 10 years. In 2012 DMV issued 46,800 first-time licenses to people over 18 years-old and about 43,000 permits to 16 and 17 year-olds.
 
The Cheshire test center is open to customers throughout the state. It is right off of Route 691, at 1625 Highland Avenue. It accepts appointments for Wednesdays and Thursdays from 10 a.m. to 7 p.m., Fridays 8 a.m. to 4 p.m., and Saturdays from 8 a.m. to 2 p.m.




Content Last Modified on 5/13/2013 3:57:09 PM