DMV: DMV Expanding Use of Audio, Video to Explain Customer Services

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For Immediate Release 
October 4, 2012 

DMV Expanding Use of  Audio, Video to Explain Customer Services; Listen to Driver’s Manual Now Online
 
Agency Launches New Audio and Video Section on Website

WETHERSFIELD – DMV is starting a new audio and video section on its website to give customers alternatives to reading about services at the agency. The new section, called Videos and Podcasts on DMV Services, can be found at ct.gov/dmv under Online Services.

“Our goal is to make information available in a variety of formats so that customers find one that can most easily meets their needs,” said DMV Commissioner Melody A. Currey. “We have our written web pages, but sometimes an audio or video explanation can be easier for people to understand or help people with certain disabilities.”
 
“Also, video has become a popular and modern way to communicate. We want to offer brief, customer friendly films that make common DMV processes easier to understand,” Commissioner Currey added. 
 
While offering audio podcasts for several years, DMV is now branching off to use video to explain DMV services. The first offering is a new 2-minute video that outlines the steps to renew a motor vehicle registration. It plans to add more videos in the next few months. 
 
In addition, DMV’s audio-visual section gives customers an opportunity to listen to someone read the driver’s manual and links to its podcasts series for all drivers.  
Online audio explanations of DMV services began with a variety of podcasts in 2005 and before video could be routinely used at the agency.  DMV pioneered the use of podcasts among state agencies.
 
The technology at the time particularly appealed to younger drivers and DMV created for them the “New Driver” series of explanations about safe driving and preparing for licensing tests. These became very popular. Among the podcasts offered today are:

• New Drivers -- How to Take the On-the-Road Skills Test
• New Drivers -- Know Your Traffic Signs
• New Drivers-- The Dangers of Text Messaging While Driving
• Before Purchasing a Vehicle Be Careful of Altered Equipment
• Tips and Cautions About Buying a Vehicle Online
• How the DMV Works with Older Drivers




Content Last Modified on 10/29/2012 11:21:21 PM