September 27, 2012
For Immediate Release
DMV Receives 99% Approval and Recommendation Rating
for Test Center in Cheshire
After Four Months Ratings Are Still High
WETHERSFIELD - A consistent record of nearly 99 percent of customers approve of and would recommendation to others DMV’s online learner’s permit appointment system and test center in Cheshire that opened four months ago.
The results come from survey completed by more than 3,000 people using the new center. They also gave DMV high approval ratings in the areas waiting times, customer service, and overall satisfaction regarding the center and appointment system.
“This center continues to showcase how online appointments and a dedicated operation can improve customer service. This is a pilot project and shows we are taking the right approach for looking at new ways to serve the public, said DMV Commissioner Melody A. Currey.
The new learner’s permit test center opened in May as a pilot program. It is designed to improve efficiency and customer service while also providing an alternative to waiting in line at a DMV branch office.
The short survey’s results show the following approvals:
-- Will you recommend the DMV Test Center to others? Yes - 99.5%
-- How do you feel about customer service at the DMV Test Center? - Very Satisfied - 97.5%
-- Please rate your overall satisfaction with using the DMV Test Center. Very Satisfied - 97.1%
-- How satisfied are you with how long you spent at the DMV Test Center? Very Satisfied - 96.7%
-- How easily did you find the DMV Test Center? Very easy to locate – 93.5.%
The survey also showed that nearly 75 percent of all those using it learned about it either from the DMV website or from a friend or colleague. A parent in most instances – 58 percent of the time – made the decision to use the center, while 31 percent of the time both a parent and teen together decided to use the center.
It is part of a multi-million effort at the DMV to better integrate technology, achieve taxpayer savings, and make government more responsive. Now 16- or 17-year-olds statewide or their parents can schedule an appointment online at ct.gov/dmv for taking the learner's permit test in Cheshire. The new center also offers flexible hours to better meet family demands. It is located right off of Route 691, at 1625 Highland Avenue and accepts appointments on Wednesdays and Thursdays from 10 a.m. to 7 p.m., Fridays 8 a.m. to 4 p.m., and Saturdays from 8 a.m. to 2 p.m.