For Immediate Release
May 29, 2012
New DMV Test Center Opens Wednesday
Aims to Cut the Wait in Line, Improve Efficiency and Customer Service
CHESHIRE - DMV Commissioner Melody A. Currey today announced the opening Wednesday of a new DMV Test Center in Cheshire that will pilot a program to improve efficiency and customer service while also providing an alternative to waiting in line at a branch office.
As part of a multi-million effort at the DMV to better integrate technology, achieve taxpayer savings, and make government more responsive, 16- or 17-year-olds statewide or their parents can now schedule an appointment online for taking the learner's permit test in Cheshire rather than wait in line at a branch office. The new center also offers flexible hours to better meet family demands.
“Government must be better at using technology to streamline operations and provide improved service,” said Governor Malloy. “We have to find ways to do more with less—utilizing available technology is critical in the effort to save taxpayer dollars and promote efficiency in our state agencies. This is a good first step to removing some time-consuming barriers for Connecticut residents and improving how the DMV operates.”
More than 209 people have used the new online appointment system since it was announced two weeks ago. Wednesday will be the first full day of the Test Center's operation and is fully booked with 65 appointments for the knowledge test teens need to pass for a learner's permit. The road test will still be given at a major DMV branch office where the license will be issued.
The Cheshire Test Center is open to customers throughout the state and appointments already show a strong interest from those living long distances away. The agency aims to expand this technology to create other test centers around the state.
Commissioner Currey said, "This pilot project will help us find ways to continue to make it faster and easier to do business with the DMV. We are an agency that is a critical link to government for nearly everyone in the state—using technology to streamline our operations just makes sense. It is important that we make these improvements.”
With an eye on modernization, other technology improvements are underway that will allow residents to conduct DMV business online:
- Expand online vehicle registration renewals.
- Allow vanity plates to be ordered online rather than by mail.
- Allow customers to check information such as suspension or driver history records.
- Allow customers to handle some vehicle insurance requirements mandated by state law.
Residents can go to http://ct.gov/dmv/do-it-online
to make appointments at the new Cheshire Test Center, which is right off of Route 691, at 1625 Highland Avenue. The new testing center accept appointments on Wednesdays and Thursdays from 10 a.m. to 7 p.m., Fridays 8 a.m. to 4 p.m., and Saturdays from 8 a.m. to 2 p.m.