DMHAS: Family Resources

Southeastern Mental Health Authority
Family Resources

Who We Serve

SMHA provides services to adults over 18 years of age with psychiatric or substance use disorders, or both, who lack the financial means to obtain such services on their own.  SMHA also provides collaborative programs for individuals with special needs, such as persons with HIV/AIDS infection, people in the criminal justice system, those with problem gambling disorders, substance abusing pregnant women, persons with traumatic brain injury, deaf or hearing impairment, those with co-occurring substance abuse and mental illness, and special populations transitioning out of the Department of Children and Families.

Who do I call if a loved one needs help?

SMHA accepts referrals from individuals, families, other agencies, community providers, inpatient facilities, and other community resources.  To contact the SMHA Intake Screener, please call (860) 859-4560. In the case of a psychiatric EMERGENCY, call the 24- Hour Crisis Line at (860) 886-9302. 

Orientation to SMHA

Each person who is admitted to SMHA services is provided with an Orientation Packet.  This packet provides the person with the CEO’s “Welcome” and SMHA Mission Statement, an overview of SMHA and DMHAS services, Network Provider Services, a guide to resources in the area, Grievance Procedure Form, Code of Ethics, Mobile Outreach Services information, Spirituality and Pastoral Services, Employment Services, and a guide for the person’s “Personal Recovery Plan.”  Staff review the packet with the client and answer any questions that he/she has about their services. 

Family Support

SMHA is committed to educating and supporting families and caregivers of individuals receiving services in our mental health system.  Family Support Nights and educational presentations are scheduled on a regular basis.  Families and caregivers are encouraged to sign up for SMHA’s E-Family Program where families are kept informed of all upcoming events through e-mail communication. Family Support is offered the 3rd Wednesday evening of each month from 5:30-6:30 pm at SMHA- Contact or 860-859-4568

E-Family Program – how to sign up

In order to more effectively communicate with families about trainings, program services, new initiatives, etc., SMHA invites family members and other caregivers to provide SMHA with their e-mail address.  Any family member wishing to have their name and e-mail address added to the E-Family Program List should contact Cindy McGrath at

Recovery Planning

The Southeastern Mental Health Authority is committed to person-centered recovery planning for all individuals served.  Person-centered planning is a collaborative process resulting in a recovery oriented treatment plan.  It is directed by consumers and produced in partnership with care providers and natural supporters.  At its core, it is about recognizing that people with mental illnesses generally want the exact same things in life as ALL people, and focuses on what services the person desires and needs in order to establish and maintain a healthy and safe life in the community. 


The Probate Courts of Connecticut become involved in the lives of individuals who are incapable of caring for themselves and/or their property.  The Courts are entrusted with the responsibility of protecting the interests of these individuals.  This trust is carried out by the appointment of a conservator, who is authorized by law to provide supervision and who is, in many respects, and agent of the Court. For more information on conservatorship, including the “Guidelines for Conservators,” see:

Eastern Regional Mental Health Board (ERMHB)

The Eastern Regional Mental Health Board (ERMHB) is a non-profit planning and evaluation agency for state-funded mental health programs.  The legislature created five regional baords in the 1970s to oversee the transition from hospital to community care.

The ERMHB brings together providers, consumers, family members and citizens from the 39 towns of Eastern Connecticut to evaluate programs, assess needs, plan for the future, and advocate for improvements.  The ERMHB always needs new people who care about people with mental illnesses.  Meetings are open to the public and are held on the second Wednesday of each month from 4:00 to 6:00 p.m. 


For further information, call Jennifer Gross, Executive Director, at 860 886-0030 or email her at 

NAMI  Southeastern Connecticut

The National Alliance for the Mentally Ill (NAMI) has grown since its founding in 1979, from small, informal family groups into a national organization that is recognized and respected for its efforts on behalf of family members and individuals who are living with mental illness.

NAMI Southeastern Connecticut holds meetings on the 1st and 3rd Wednesdays of each month at the Southeastern Mental Health Authority, 401 W. Thames St., Norwich, CT.  All meetings are free and open to the public.  At these meetings you will:

  • Learn about local resources and best practices
  • Receive support form those who understand
  • Discover how to advocate for better services
  • Find help and hope 
For further information please call 860 859-4658 or view our webpage at

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Content Last Modified on 3/24/2014 1:27:47 PM