DMHAS: Consumer Resources

Southeastern Mental Health Authority
Consumer Resources

Housing Assistance

SMHA’s Housing Office offers many options to consumers for procuring safe and affordable housing such as DMHAS Housing Assistance Funds, Housing Developer Funds, Shelter Plus Care/PILOTS and other  miscellaneous services.  Click on the link for a more detailed description of these options and contact information for Housing Office staff. 

Supported Employment

Any SMHA client interested in part time or full time competitive employment is accepted for Supported Employment Services.  The Individual Placement and Support model is a proven successful method to help you get the job you want. For more information, contact Janet Mundle, Supported Employment Coordinator at (860) 859-4506 or

Recovery Advisory Council

The SMHA Recovery Advisory Council is a group of people in recovery that obtains and shares information with each other, advises,  supports, helps to empower, dissolves myths, and makes recommendations to persons in recovery and the Department of Mental Health and Addiction Services through communication with leadership at the Southeastern Mental Health Authority.  The group meets the 3rd Wednesday of each month at 11:00 a.m. in the Employee Lounge at the Southeastern Mental Health Authority.  For information, contact Cindy McGrath at (860) 859-4568 or at

Multicultural Resources

The SMHA Multicultural Committee is committed to eliminating health care disparities by ensuring that SMHA and its Network value and provide culturally competent care through a holistic approach.  The committee strives to achieve this by creating opportunities for education, training, and ensuring an environment that values and respects the diversity of the people we employ and serve.  To contact Sylvia Baird, Coordinator of Multicultural Affairs, please call 860 859-4554 or email her at  To contact Ashley Cusson of the Regional Multicultural Advisory Council (representing Reliance House) or to request a brochure, please call 860 887-6536. 

Recovery Café and Friends Program

The Recovery Café, is a Work Readiness Program that offers persons in recovery opportunities to learn work skills, work-related problem solving and coping skills, and helps develop confidence, motivation and experience necessary to work successfully in part time employment. Participants in this Work Readiness Program serve coffee and refreshments at the Recovery Café within the Southeastern Mental Health Authority between the hours of 9:00 a.m. and 11:00 a.m. each weekday.

Persons in recovery voiced their concerns that they are living independently in the community, however, have limited opportunities to participate in social or leisure activities.  The Friends Program seeks to provide the means for persons to engage in community life.  It provides opportunities for access to leisure activities of interest and, when possible, matches persons with similar interests to initiate a friendship circle.  The program goals are to help persons form a friendship network, eliminate barriers that exist for persons with mental illness, and obtain a sense of value in their roles as members of the community.

Transportation Information

SMHA is located at 401 W. Thames Street in Norwich and is served by the SEAT Bus Line.  SMHA program staff assist clients with using public transportation and may provide transportation if necessary.

Consumer Satisfaction Survey

The Southeastern Mental Health Authority, and all other DMHAS facilities, conduct an annual Consumer Satisfaction Survey.  The survey is one way in which we obtain valuable information about how we are doing.  The survey is an opportunity to hear directly from the people we serve, and provides critical feedback on the degree to which individuals in recovery approve of our services.  The survey also asks whether individuals would recommend our services to a loved one.

The survey was designed to measure consumer satisfaction with services in the following areas:

  • The General Satisfaction area measure individuals’ satisfaction with services received.
  • The Access area measure individuals’ perception of service accessibility.
  • The Quality and Appropriateness area measures individuals’ perception of the quality and appropriateness of services.
  • The Outcome area measures individuals’ perception of treatment outcomes as a result of receiving services.
  • The Recovery are measure individuals’ perceptions of SMHA providing “recovery oriented services.”

Results from the annual survey, combined with other feedback from individuals served and their families, are used to guide performance improvement efforts.  Additionally, each year SMHA asks individual specific questions….such as their perception of their safety in the community or their perception of their health status.  For further information, please contact Tracey Hauser at

Client Rights Officer

The Office of Client Rights and Grievances serves to protect the rights of people applying for or receiving services from a DMHAS-operated or DMHAS-funded mental health and addictions services provider.  The Office of Client Rights also assures that all people are respected and encouraged to exercise their rights.  Respect for and consideration of client rights improves the client-provider relationship thereby producing better client outcomes.  Contact Karen Spaulding, Client Rights Officer, at (860) 859-4679 or at

Cooling/Warming Center

During the Summer, SMHA’s main lobby is set up as a “Cooling Center” with TV, movies and water for those in need during high temperatures and extreme heat.  During the Winter, SMHA’s main lobby is set up as a “Warming Center” with TV, movies, coffee and tea for those in need during the extreme cold temperatures and blustery winds.

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Content Last Modified on 3/24/2014 1:29:16 PM