despp: 9-1-1 Statistical Reports

9-1-1 Statistical Reports

E9-1-1 Call Volume Reports

Year-to-date data on call volume by PSAP:  


Previous Years
E9-1-1 Total Call Count Reports

Connecticut General Statute 28-25b (f) was amended effective June 7, 2006 to require PSAPs to submit quarterly reports of all calls for services received through the 9-1-1 system.  The reports will include:

  • number of 9-1-1 calls that were received by the PSAP                                                  
  • length of time it took to answer the phone call for help                                                
  • length of time from when the call was answered to the time the call was transferred or terminated                                                                                        
  • number of abandoned 9-1-1 calls (hangups)

The amendment removes the requirement that this information be reported quarterly to the Department of Public Health.