despp: NG9-1-1 Telecommunications System
Department of Emergency Services and Public Protection
despp: NG9-1-1 Telecommunications System

NG9-1-1 Telecommunications System

NG9-1-1 Cutover Schedule

The Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications (DSET) with its partner AT&T, will commence deployment of the West Safety Services VIPER NG9-1-1 call handling solution on January 19, 2017.

The deployment schedule is below.  You will be contacted by AT&T well in advance of your cutover, to advise you of equipment delivery and information about training, timelines and activities which will take place at cutover.  Please bear in mind, that while we will do everything possible to maintain this schedule, due to the scope and complexity of this deployment it is possible that schedule changes may occur.

If you have any questions please contact Chris Manouse, AT&T Client Services Project Manager at 203 217-7826 or

NG9-1-1 Cutover Schedule 2017

NG9-1-1 System Update


Please open the link below for an important announcement from A&T regarding transition of NG 911 system.  

DSET remains committed to communicating with all of our customers and will continue to provide updates as they become available. In the meantime, if you have questions please call our main number at 860-685-8080.


AT&T NG9-1-1 Sytem Announcement  

Comtech  NG9-1-1 System

The Comtech NG9-1-1 platform installed in 2016 at 57 PSAPs will be completely replaced by the West Safety Services VIPER NG9-1-1 system by August 2017.  Comtech system related documentation can found below.

NG9-1-1 Comtech System- Documents

NG9-1-1 Training