despp: Division of Statewide Emergency Telecommunications (DSET)

The goal of the Division of Statewide Emergency Telecommunications (DSET) is to provide for the development and maintenance of coordinated state-wide emergency service Telecommunications for public safety organizations and to the residents of the State of Connecticut.

DSET is responsible for the 9-1-1 Emergency Telecommunications System, Public Safety Data Network, Public Safety Frequency Coordination, Public Safety Telecommunicator Training, Geographic Information Systems, the CT Alert Emergency Notification System, and to provide  support for the consolidation of public safety answering points.
William Youell
{DSET Staff}
   News and Announcements

Reminder to PSAPs: Update your 991 to 911 Numbers

AT&T is urging PSAPS to review and act upon the recent email from Nancy Carter regarding the need to update the 911 numbers for PSAPs listed in file she attached to the email.  Transfers to PSAPs that have converted to NG911 will not work using the old numbers.


NG911 Training

DSET and AT&T have developed the NextGen 911 training schedule.  Training will be presented to Telecommunicators and up to 2 PSAP Administrators per PSAP.

Training will take place approximately two weeks prior to a PSAPís cutover date to ensure retention of the material.  PSAPs will be advised no less than three weeks in advance of their scheduled training date(s).  The number of a PSAPís training slots is based on the names and numbers provided to DSET by their PSAP directors.

Each PSAP will have multiple training dates to choose from for their telecommunicators.  Opportunities to accommodate schedule changes will be made when feasible. Priority will be given based on cutover dates.

PSAP System Administrator Class:  9 am - 4 pm, 84 Deerfield Lane, Meriden.

PSAP Telecommunicator Class:  9 am - 3 pm, 2 Science Park, New Haven.

 Additional information including directions will be provided to you when you complete your registration.

Registration will be coordinated through DSET, Peter Lucco at 860-685-8155 or

For more information:  NG9-1-1 training Letter 2017

NG9-1-1 Cutover Schedule

The Department of Emergency Services and Public Protection, Division of Statewide Emergency Telecommunications (DSET) with its partner AT&T, has been deploying the West Safety Services VIPER NG9-1-1 call handling solution since January 19, 2017.

The deployment schedule is below.  You will be contacted by AT&T well in advance of your cutover to advise you of equipment delivery and information about training, timelines and activities which will take place at cutover.  Please bear in mind that while we will do everything possible to maintain this schedule, due to the scope and complexity of this deployment it is possible that schedule changes may occur.

If you have any questions please contact Chris Manouse, AT&T Client Services Project Manager at 203 217-7826 or via email at


NG911 Cutover Schedule for 2017


NG9-1-1 System Update

Please open the link below for an important announcement from A&T regarding the transition of our NG911 system.  

DSET remains committed to communicating with all of our customers and will continue to provide updates as they become available. In the meantime, if you have questions please call our main number at 860-685-8080.

AT&T NG9-1-1 Sytem Announcement  

CT Alert

 The addition of the Community Engagement Module makes it easier to opt-in to receive alerts

Voiance Language Services Replaces Language Line

Effective March 1st, 2016, the State of Connecticutís contracted interpretation service provider will be Voiance Language Services.  The dedicated number to access the services is 1-844-514-0030.

It is important that you make any necessary changes in your contact lists, speed dials, matrices, transfers, etc.   PSAP dedicated PIN Numbers and the procedures on how to access Voiance, were mailed to each PSAP.   If you have questions please contact or 860-685-8031.

Restrictions for use will remain in effect, specifically; DSET will not pay for any translation services that are not directly related to a 9-1-1 call. Your town may choose to purchase additional translation services directly through Voiance.

DSET Newsletter

Please click below to view  first edition of the DSET Newsletter.  This publication is  intended  to keep you updated on news and developments which relate to 9-1-1 emergency telecommunications.

Special thanks to Carey Thompson for all of her contributions!

Frontier Communication Procedures for the Legacy E9-1-1 System Repair

Frontier Letter to PSAPs

Frontier Escalation Procedures


FCC Announcement Regarding Multiline Telephone Systems (MLTS) and 9-1-1


   Featured Links

First Responder Network Authority

National Emergency Number Association (NENA)



Association of Public-Safety Communications Officials (APCO)




CT ECO  2012 Orthophotography


Public Education Resources

Public Education Resources


Please remember, you should always call 911 during an emergency but as a backup you should designate an emergency contact in your phone and have your local PD or Troop telephone number programmed into your phone.

Content Last Modified on 8/23/2017 1:21:26 PM