despp: COMMISSIONER SCHRIRO COMPLETES PRELIMINARY REVIEW OF STATE POLICE CONSOLIDATED DISPATCH
2014

COMMISSIONER SCHRIRO COMPLETES PRELIMINARY REVIEW OF STATE POLICE CONSOLIDATED DISPATCH



STATE OF CONNECTICUT

DEPARTMENT OF EMERGENCY SERVICES AND PUBLIC PROTECTION

PUBLIC INFORMATION OFFICE

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Dora B. Schriro

Commissioner

 

For Immediate Release: April 16, 2014

 

Contact: Scott DeVico

203-525-6959

scott.devico@ct.gov

 

COMMISSIONER SCHRIRO COMPLETES PRELIMINARY REVIEW OF STATE POLICE CONSOLIDATED DISPATCH

Outlines a Plan Moving Forward

 


(Middletown, CT) – Department of Emergency Services and Public Protection (DESPP) Commissioner Dora B. Schriro today announced that she has completed the preliminary review of consolidated dispatch and outlined a plan moving forward. The plan, in addition to the previously announced 24/7 barracks coverage, calls for the following:

  • All administrative calls (which represent about 60% of the calls received) that do not require a call for service by Connecticut State Police troopers will be directed to the local Troop where they are best handled locally by personnel at the Troop, in person or by phone.
         
  • All 911 calls (calls for service), emergencies triggering the dispatching of Connecticut State Police troopers, will continue to be directed to consolidated dispatch locations, in keeping with a growing trend to focus on consolidating 911 calls in the interest of improved public safety.

  • The formation of both a working group of in-house experts featuring dispatchers, troopers and sergeants, and an advisory group made up of representatives of Connecticut’s municipalities to elicit their feedback on an on-going basis and address issues and concerns as they arise.

Also, Commissioner Schriro announced that the planned Central District dispatch consolidation is still on hold, pending further review.

 

“Although the State Police dispatch consolidation has had its share of challenges, optimal results can still be realized by addressing outstanding issues associated with planning and implementation, improving the handling of 911 and other urgent calls requiring immediate attention, and redirecting administrative requests that are not urgent in nature to the local Troops for the individualized attention they warrant,” said Commissioner Schriro.

 

Field testing of the plan will begin today at Troop A and Troop D, with full statewide implementation expected by the fall.

 

“Starting at Troop A and Troop D will give us the opportunity to assess the rollout and make the necessary adjustments prior to statewide implementation and the addition of the working group of in-house experts and an advisory group made up of representatives of Connecticut’s municipalities will significantly enhance our efforts,” added Commissioner Schriro.


Last month, as part of the Commissioner’s review of dispatch consolidation, Dr. Schriro directed the restoration of 24/7 coverage at all state police barracks across the state, keeping the barracks open and accessible to the public around the clock.

Commissioner Schriro’s top to bottom review began on January 31 and to date, has included one and more tours of the 11 troops, on-going conversations with sworn and civilian line staff, supervisors and managers and dispatcher family members; meetings with employee bargaining units and its members; meetings with state legislators and local leaders; collection and analysis of data; a tour of the New York City’s 911 call center and consultations with several other states regarding their 911 and dispatching activities.

 

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Content Last Modified on 4/27/2014 9:52:58 AM