despp: State's 911 Emergency Calling System Ready for Update

For immediate release – November 6, 2013




Update to take 18 months, texts and images may be sent to 911 in future


   The Division of Statewide Emergency Telecommunication (DSET), of the state Department of Emergency Services and Public Protection, will provide an update to the state’s 911 emergency calling system which will include the ability to send text messages and images to 911.


   The installation of the Next Generation 9-1-1 system for the state of Connecticut will be completed by Southern New England Telephone (dba AT&T Connecticut).  Next Generation 9-1-1 Service (also known as NG9-1-1) will replace the existing E9-1-1 system during the 2014 - 2015 timeframe. 


   The NG9-1-1 system is Internet Protocol - based and will utilize the new Connecticut Public Safety Data Network to deliver 911 calls to Public Safety Answering Points (PSAPs).  PSAPs are facilities operated 24 hours a day to receive 911 calls and dispatch emergency response as needed or relay 911 calls to other public safety agencies.  The PSAP is the first point of reception of a 911 call.


   The new Next Generation 9-1-1 system will provide the infrastructure to allow “Text to 9-1-1”, the ability to send images or video with a 9-1-1 call to a PSAP, and to call 9-1-1 directly via the Internet when telecommunication service providers make these features available to the public.  Full implementation of the system across Connecticut is expected to take 18 months.




Content Last Modified on 11/6/2013 4:23:29 PM