November 1, 2012
Public Utilities Regulatory Authority Reminds Residents to Report Service Interruption Issues Directly to Utilities
The Public Utilities Regulatory Authority (PURA) today reminded the public that all questions regarding electrical outages and restoration of service should be reported directly to the service provider: Connecticut Light and Power (CL&P), United Illuminating (UI) or your municipal electric company. Emergencies, downed power lines and any dangerous situations should be reported to local police or fire authorities or to 911. No one should approach a downed wire or approach line crews working to restore power.
“Now that the utilities have completed their damage assessments and set target dates for power restoration, we need to give them working room to do their jobs,” said PURA Chairman Arthur House. "Customers understandably want their power back on and deserve as much information as can be provided. The best way for them to obtain that information is by contacting utility company customer service offices. PURA and the Office of Consumer Counsel are available to help.”
Inquiries should be directed using these numbers:
Connecticut Light and Power: 1-800-286-2000, (or 860-947-2000 in the Hartford/Meriden area). Outages may also be reported electronically at www.cl-p.com
United Illuminating: 1-800-7-CALL-UI (1-800-722-5584).
Public Utilities Regulatory Authority’s Consumer Services can be reached at 1-800-382-4586 (TDD: 860-827-2837), or via e-mail at: firstname.lastname@example.org
The Office of Consumer Counsel can be reached at 860-827-2900 (dial “0” at the prompt).