DDS: Regional Abuse and Neglect Reporting Protocol

Regional Abuse and Neglect Reporting Protocol

State of Connecticut DDS
Regional Abuse and Neglect Reporting Protocol

Every DDS and Qualified Provider employee or volunteer is mandated by Connecticut General Statute 46-11a to report suspected abuse or neglect of any individual with an intellectual disability.

If there is reasonable cause to believe that abuse or neglect has occurred, a mandated reporter MUST immediately (1) intervene to stop the abuse/neglect and protect the victim and (2) report it to the appropriate authorized reporting agency.

Ensure that the report is made directly to someone, since voicemails do not fulfill the responsibility of a mandated reporter.


 AID (victim age 18-59*)
 Abuse Investigation Division (formerly known as OPA or P&A

 DSS (victim over age 59)

Department of Social Services
Centralized Intake
& DDS A&N Liaison
 DCF (victim under age 18)

Department of Children and Families
Care Line 1-800-842-2288
& DDS A&N Liaison

DDS - Department of Developmental Services

North Region:
Paula Zeiner, A&N Liaison
155 Founders Plaza
255 Pitkin Street
East Hartford, CT 06108
Phone: 860.263.2469
Fax: 860.263.2514

Kathleen Davis
South Region:
Tawnia Pacheco, A&N Liaison
35 Thorpe Avenue, 3rd Floor
Wallingford, CT 06492
Phone: 203.294.5077
Fax: 860.622.2712


West Region:
Kenerick Brown, A&N Liaison
55 West Main Street, 3rd Floor
Waterbury, CT 06702
Phone: 203.805.7456
Fax: 860.622.2677

Damaris Hueras

Southbury Training School (STS):
Cyndi Miller, A&N Liaison, Lead Investigator
STS Human Rights Office    Southbury, CT 06488
Phone: 203.586.2255    Fax: 203.586.2142

If the allegation is against a medically licensed facility or professional, notify the appropriate authorized
agency(s) and then the AID or DDS will notify the Dpeartment of Public Health (DPH) to investigate.

*Report anything that the AID does not take (which includes, but is not limited to, individuals who are over or under age, allegations of verbal abuse, psychological abuse, financial exploitation and incidents fo non-ingested food consistency violations) to the DDS Abuse & Neglect Liaison by completing a DDS intake form or contacting the Liaison directly.

For additional information or questions, please contact the Regional DDS Abuse & Neglect Liaison.

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State of Connecticut DDS
Abuse & Neglect Definitions
(per DDS Policy I.F.PO.001)

Abuse & Neglect Definitions

Abuse:   The willful infliction by a caregiver of physical pain or injury, or the willful deprivation of services necessary to the physical safety of an individual.

Financial Exploitation:   The theft or misappropriation of property and/or monetary resources,
which are intended to be used for or by an individual.

Neglect:   The failure by a caregiver, through action or inaction, to provide an individual with the services necessary to maintain his or her physical and mental health and safety, including incidents of inappropriate or unwanted individual to individual sexual contact.

Neglect also includes the failure of a caregiver to respond to incidents of inappropriate or unwanted sexual contact between individuals who receive services from the department.

Neglect is also a situation in which an individual lives alone and is not able to provide for him/herself the services which are necessary to maintain his physical health, mental health or safety.

Programmatic Neglect:   Failure to provide oversight in developing or implementing an individualís program, and/or ensuring staff training which ensures an individualís well-being and safety.

Psychological Abuse:   Acts that inflict emotional harm, invoke fear and/or humiliate, intimidate, degrade, demean or otherwise negatively impact the mental health or safety of an individual.

Sexual Abuse:   Any sexual contact or encouragement of sexual activity between a family member, paid staff or a volunteer and an individual, regardless of consent.

Verbal Abuse:   The use of offensive and/or intimidating language that can provoke or upset an individual.

*Please note that the definitions for the purposes of the DDS Abuse & Neglect Registry are slightly different.  Contact your Liaison if you need that information.

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