To Reach Us:
Within Hartford Area
and Outside Connecticut
Elsewhere in Connecticut
Organizational Structure | Agency Information & Resources
We License: Each year, the Department of Consumer Protection issues over 200,000 licenses, registrations, and permits for more than 200 types of jobs and businesses, including pharmacies, liquor stores, casinos, mobile home parks, electricians, home improvement contractors, lottery agents and real estate brokers, to name just a few. We also oversee food and beverage industries, to ensure safety and wholesomeness. We regulate gasoline retailers and home heating fuel dealers, and oversee the production and distribution of all prescription medication in the state.
We Regulate: We enforce many federal and state laws, investigate consumer complaints and mediate disputes between consumers and businesses. The Connecticut Unfair Trade Practices Act gives us broad authority over unfair business activity and offers the possibility of financial restitution for consumers who have been unfairly treated. The Pure Food, Drug and Cosmetic Act, the State Child Protection Act and the Weights and Measures Act also help us safeguard residents from harmful products and from unfair or dishonest treatment.
We Monitor: To protect citizens from unfair businesses and unsafe products, we continually monitor the marketplace and remove tainted, fraudulent, and dangerous products from store shelves. We inspect gasoline pumps, scales and all measuring devices used in business to ensure their accuracy. We prevent the illegal sale or prescribing of prescription drugs, and we work to put scam artists out of business and to keep alcoholic beverages away from minors and intoxicated persons. We also ensure the integrity of all forms of legalized gaming.
We Protect: A written complaint is the first step a consumer must take to alert us of a problem. We carefully review each complaint, investigate as needed, and work to find a solution that restores fairness, ensures legal compliance, and wherever possible and appropriate, provides monetary restitution to the consumer.
It's our mission to ensure a fair and equitable marketplace, safe products and services for consumers in the industries that we license, regulate and enforce.
The Department has seven divisions, each with its own area of expertise:
- Drug Control Division — The Drug Control Division works to protect the health and safety of Connecticut residents by regulating all persons and firms involved in the distribution of all legal drugs, medical devices and cosmetics in Connecticut. It also oversees Connecticut licensing for pharmacies, pharmacists, controlled substance providers and laboratories, pharmacy technicians, and drug manufacturers and wholesalers.
- Foods and Standards Division — Through the Food and Standards Division, the Department regulates all persons and businesses that manufacture or sell food products in the state, and ensures that weighing and measuring devices in Connecticut are accurate. Staff also test motor fuel octane, investigate complaints about gasoline stations and heating fuel, and inspect restaurants, bakeries and grocery stores for cleanliness and safety.
- Frauds Division — The Frauds Division protects the public from unfair or deceptive business practices, fraud, and scams that affect the Connecticut marketplace, including those sometimes associated with home improvement and new home construction. The Division enforces the Connecticut Unfair Trade Practices Act (CUTPA) and helps to mediate disputes between buyers and sellers.
- Gaming Division — The Gaming Division works to ensure the highest degree of integrity in the conduct of all forms of legalized gaming within the State of Connecticut and the federally recognized Tribal Nations within the State, by licensing or permitting all individuals and entities that are involved with legalized gaming and by monitoring and educating to ensure compliance with the gaming laws and the Tribal-State agreements.
- Licensing Division — The License Services Division processes more than 208,000 licenses each year. Staff also responds to questions about renewals, payments, and other processing issues related to licenses, permits and registrations.
- Liquor Control Division — The Liquor Control Division safeguards the health and safety of Connecticut citizens by regulating all persons and firms involved in distributing, selling, and dispensing alcoholic liquor in order to prevent sales to minors and intoxicated persons, maintain product integrity, and ensure that licensed premises are safe and sanitary.
- Occupational and Professional Division — The Occupational & Professional Licensing Division protects the public health, safety, and welfare of Connecticut citizens by assuring that only qualified, competent persons are licensed in the occupational trades and in several professional licensing categories.
- Trade Practice Division — The Trade Practices Division protects the public from unfair and deceptive trade practices and unsafe consumer products; enforces laws governing a large array of licensees and registrants, helps to mediate disputes between buyers and sellers, and administers funds and programs that provide restitution to consumers.
Professional Boards, Councils and Commissions — The Department also administers sixteen professional Boards, Councils and Commissions to review, establish and maintain educational training and examination standards. In addition, the Gaming Policy Board helps to implement and administer the statutory and regulatory provisions governing legalized gaming.
Information & Resources
Content Last Modified on 10/1/2012 1:48:07 PM