DCP: Frequently Asked Questions

Frequently Asked Questions




What is the CPMRS?

How do I obtain the authorization to prescribe controlled substances in Connecticut?

Who do I contact with registration questions or problems?

What is the fee for CPMRS user accounts?

Where can I find PMP educational materials to distribute to my patients for distribution?

 

Eligibility


What are the eligibility criteria for CPMRS access?

Can CT-licensed practitioners that do not prescribe controlled substances have CPMRS access?

Is CPMRS registration mandatory for CT-license practitioners with a CT Controlled Substance Practitioner (CSP) registration? Pharmacists?

Are law enforcement/regulatory personnel allowed to access the system?

 

Patient Query


What is the website to query patient’s prescription history?

How do I register to query a patient’s prescription history?

When creating a new account, can I complete part of the registration and finish it later?

What is my login information?

How do I reset my password?

How do I change my email in the CPMRS?

How long does it take to get approval to access the CPMRS?

Who may register as a delegate?

How many supervisors may a delegate have in the CPMRS?

How many delegates may a prescriber have in the CPMRS?

How do I register as a delegate to query a patient’s prescription history?

How do I look up a patient in the CPMRS?

I cannot find my patient in the CPMRS, am I going to be penalize for non-compliance?

 

Data Submission


What is the website for data submission?

Who is required to register with the PMP Clearinghouse to report dispensation data?

Are out-of-state pharmacies required to report to the Prescription Monitoring Program?

Which drugs does the program monitor?

Are nursing home prescriptions required to be reported through the program?

Are hospital prescriptions required to be reported to the program?

What are exemptions to reporting?

How do I submit a Waiver/Exemption Form?

What is the data reporting timeline?

What if the pharmacy does not fill any Schedule II, III, IV or V prescriptions in the reporting period?

What are the data submission guidelines for when our office is closed?

How are compounded prescriptions to be recorded?

 

Errors and Common Issues


When I am trying to create a new account, I am getting an error message stating that my email is invalid. What should I do?

When I am trying to create a new account, I get the follow error message, “DEA number has already been taken, either by you or someone else. If you believe this is an error, please contact your state administrator.” What should I do?

What should I do if I did not get an email with the reset password link?

How do I update my CPMRS user profile?

My queries are indicating that no matching patients were found? I know this patient has a history. What do I do?

 

Veterinarians

 

Does the July 1, 2016 reporting timeline apply to veterinary facilities?

How do I look up an animal patient in the CPMRS?

Our facility does not fill controlled substances prescriptions; do we need to register for the PMP Clearinghouse?

I am trying to enter a prescription in the PMP Clearinghouse, what do I put for the patient’s First Name? Last Name? Date of Birth? Pharmacy?

This is a veterinary facility that prescribes and dispenses controlled substance prescriptions, what do we have to do to comply with legislative mandate?

Scenario Examples






What is the CPMRS?


The CPMRS is an acronym for the Connecticut Prescription Monitoring and Reporting System. It is a centralized database that collects prescription data for Schedule II through Schedule V drugs. The web-based application allows authorized users 24/7-access to a patient’s controlled substance prescription history and/or a prescriber’s controlled substance prescribing history. This secure online system can be accessed by any computer with an internet connection. No special software or hardware is needed.


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How do I obtain the authorization to prescribe controlled substances in Connecticut? 

  • Step 2- Apply for DEA Registration (CSP Registration required), DEA - (860) 257-2600

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Who do I contact with registration questions or problems?

 

For patient query (https://connecticut.pmpaware.net) call (860) 713-6073 or email DCP.PMP@ct.gov.

 

For the PMP Clearinghouse website, https://pmpclearinghouse.net, (i.e. data submission), please call toll-free (866) 683 -3246 (available M-F, 8AM-8PM EST).


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What is the fee for CPMRS user accounts?

 

The CPMRS is offered as a free service.


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Where can I find PMP educational materials for distribution?

 

Go to www.ct.gov/dcp/pmp > PMP Education Materials (located on the left sidebar).  The publications are available at no cost to anyone interested in obtaining hard copies. If you are interested in obtaining hard copies of the publications, please e-mail the request to DCP.PMP@ct.gov.


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What are the eligibility criteria for CPMRS access?

 

Connecticut-licensed practitioners with a CT Controlled Substance Practitioner (CSP) registration and their authorized licensed or unlicensed delegates, pharmacists, and authorized law enforcement/regulatory personnel may access the CPMRS.


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Can CT-licensed practitioners that DO NOT prescribe controlled substances have CPMRS access?

 

No. Only CT-licensed prescribers in possession of a CT Controlled Substance Practitioner (CSP) registration and their authorized licensed or unlicensed delegates, pharmacists, and authorized law enforcement/regulatory personnel may access the CPMRS.


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Is CPMRS registration mandatory for CT-license practitioners with a CT Controlled Substance Practitioner (CSP) registration? Pharmacists?


All prescribers in possession of a Connecticut Controlled Substance Registration issued by the State of Connecticut, Department of Consumer Protection, will be required to register as a user with the Connecticut Prescription Monitoring and Reporting System (CPMRS) at https://connecticut.pmpaware.net.

 

Pharmacists are not mandated by CT statute to register in the CPMRS; however, their employer’s internal policies may dictate otherwise.


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Are law enforcement/regulatory personnel allowed to access the system?

 

Authorized law enforcement agencies and/or personnel may request or obtain data from the CPMRS only when acting in accordance with official duties in conducting a bona fide investigation.


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What is the website to query patient’s prescription history?

 

The website is: https://connecticut.pmpaware.net. Please bookmark the website in your browser.


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How do I register to query a patient’s prescription history?

 

Navigate to https://connecticut.pmpaware.net then click on 'Create an Account.'


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When creating a new account, can I complete part of the registration and finish it later?

 

The online registration form must be fully completed within 2 hours. If the time limit is exceeded, the system will automatically reject the pending registration and notify you via email to resubmit.

 

Once you complete the online registration form fully:

  • If you have an active CT Controlled Substance Registration, you were preauthorized for CPMRS access and will be able to access the system immediately; or
  • All other registrants will be directed to a webpage where a blank copy of the Notarized Identity Verification form is available for download. Required documentation may be uploaded anytime thereafter by entering the email and the password you initially created.

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What is my login information?

 

Log into the CPMRS using your email* and password.

 

*Email must match the one we have on record.


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How do I reset my password?

 

Two Options:

  1. Navigate to login page at https://connecticut.pmpaware.net then click on blue ‘Reset Password' link located above the password data field. Follow the prompts.
  2. If already logged in, go to User Profile > Password Reset. Enter current password, create new password and confirm, and click on Change.

How do I change my email in the CPMRS?

 

Login to the CPMRS at https://connecticut.pmpaware.net > Go to User Profile > My Profile > Change and Re-enter Email > Click on Save Changes.


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How long does it take to get approval to access the CPMRS?

 

Please allow up to 2-3 weeks for processing. Once approved, user will receive an email confirmation.


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Who may register a delegate?

 

Effective 7/1/16, prescriber-authorized unlicensed and licensed delegates may have user accounts. The intent is to provide CPMRS access to any immediate medical staff to help support the practitioner(s) in the treatment of the patient. (e.g. office manager, medical assistant, RN, and LPN).


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How many supervisors may a delegate have in the CPMRS?

 

There is no limit.


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How many delegates may a prescriber have in the CPMRS?

 

There is no limit; however, keep in mind that prescribers will be held directly accountable for any unauthorized lookups and abuse of the CPMRS. Please review the CPMRS Registration Policy and Procedures Manual.


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How do I register as a delegate to query a patient’s prescription history? 

  1. Navigate to https://connecticut.pmpaware.net 
  2. Click on 'Create an Account.'
  3. Enter an email>Create and confirm password. Click on ‘Save and Continue.’
  4. Select user role (‘Prescriber Delegate-Unlicensed’ or ‘Prescriber Delegate – Licensed’). Click on ‘Save and Continue.’
  5. Fill out registration form. At least one supervisor must be added (add by using their email that is registered in the CPMRS. Click on ‘Save and Continue.’
  6. Download and print Notarized Identity Verification form. Get it notarized and submit with a copy of a government-issued photo-ID. 

Access is granted once the registration is approved by both the Department and the supervisor (via their user account).


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How do I look up a patient in the CPMRS?


Enter the minimum required information: first name, last name and date of birth.


The best practice is to select both of the partial spelling checkboxes next to the first and last names. Date of Birth is optional if both checkboxes are selected.


Please review the 08/19/2016 Announcement labeled ‘Tips for Better Search Results.’ Announcements are located on the right side of the webpage on you Dashboard when you sign in. Unread posts are highlighted in bold.


Review the CPMRS AWARxE User Support Manual under Quick Links located on the My Dashboard webpage.


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I cannot find my patient in the CPMRS, am I going to be penalize for non-compliance?


A majority of the time, refining your searches would yield a successful search. The CPMRS captures all search actions in the system. This information is viewable by going to RxSearch > Requests History. A good faith effort to look up the information must be demonstrated.


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What is the website for data submission?

 

The PMP Clearinghouse website is https://pmpclearinghouse.net. Please bookmark the website in your browser.


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Who is required to register with the PMP Clearinghouse to report dispensation data?

 

All pharmacies that are licensed by the State of Connecticut and that dispense Schedule II-V controlled substances are required to register with the PMP Clearinghouse to report dispensation data. 


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Are out-of-state pharmacies required to report to the Prescription Monitoring Program?

Yes, Connecticut-licensed out-of-state pharmacies are required to report controlled substance drug (Schedule II - V) information to the Prescription Monitoring Program.


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Which drugs does the program monitor?

 

The Legislation stipulates that the program shall monitor all drugs in Schedules II, III, IV & V, as described by the Federal Controlled Substances Act (FCSA).


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Are nursing home prescriptions required to be reported through the program?

No. (Exemption does not apply to assisted living facilities, home hospice or hospice in assisted living facilities.)

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Are hospital prescriptions required to be reported to the program?

Inpatient prescriptions dispensed are exempt. Outpatient controlled substance prescriptions including employee controlled substance prescriptions must be reported.

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What are exemptions to reporting?

  • A drug administered directly to a patient by a prescriber;
  • Any drug dispensed by a licensed health care facility provided that the quantity dispensed is limited to an amount adequate to treat the patient for a maximum of forty-eight (48) hours;
  • Any drug sample dispensed;
  • Any facility that is registered by the United States drug enforcement administration as a narcotic treatment program and is subject to the record keeping provisions of 21 CFR 1304.24;
  • Dispensing to inpatients in hospitals or nursing homes (exemption does not apply to assisted living);
  • Dispensing to inpatients in hospices (exemption does not apply to home hospice or hospice in an assisted living facility).

How do I submit a Waiver/Exemption Form?

 

The Dispenser Waiver/Exemption Form can found under Forms/Manuals. The request may be submitted via fax to (860) 622-2608 or emailed to DCP.PMP@ct.gov.  


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What is the data reporting timeline?

 

Effective July 1, 2016, each pharmacy, nonresident pharmacy, outpatient pharmacy in a hospital or institution, and dispenser shall report all controlled substance prescriptions dispensed immediately upon, but in no event later than the next business day, after dispensing such prescriptions into the CPMRS Data Collection website at https://pmpclearinghouse.net.


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What if the pharmacy does not fill any Schedule II, III, IV or V prescriptions in the reporting period?

 

Please submit a zero report via the data submission webpage, https://pmpclearinghouse.net, indicating zero reports for Schedule II, III, IV or V prescriptions dispensed and specify the time period that you are reporting.


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What are the data submission guidelines for when our office is closed?

 

If your facility is closed (i.e. weekends, holidays, vacations), then data submission must be conducted no later than the next business day when normal hours of operation resume.


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How are compounded prescriptions to be recorded?

 

Prescriptions compounded by the pharmacist and containing a controlled substance must be reported. The NDC number of the Schedule II, III, IV or V ingredient in the compounded product must appear in the NDC field and the actual metric quantity of the Schedule II, III, IV or V substance, used in the compounding is reported in the quantity field. If more than one covered substance is used in a compounded prescription, the amounts of each covered ingredient are added and the total is reported as the quantity. The NDC number is reported as eleven "9"s (99999999999).


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When I am trying to create a new account, I am getting an error message stating that my email is invalid. What should I do?

 

If, after inputting your email address, creating and confirming the password, you receive an error stating that your email is invalid, this is indication that the email address is already in the system.

 

Go back to the login page and select 'Reset Password.' Follow the prompts to request a Reset Password link in your email. The email will be coming from no-reply-pmpaware@globalnotifications.com with subject line, CT Prescription Monitoring and Reporting System (CPMRS): Forgotten your password?


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When I am trying to create a new account, I get the follow error message, “DEA number has already been taken, either by you or someone else. If you believe this is an error, please contact your state administrator.” What should I do?

 

It is likely that you already have either a pending registration or an active user account in the CPMRS, but it is linked to another email account.

 

Two Options:

  1. Navigate to login page at https://connecticut.pmpaware.net then click on blue ‘Reset Password' link. Follow the prompts. Enter email that is linked to the user account.
  2. Call (860) 713-6073 or send an email to DCP.PMP@ct.gov with the email account that linked to the CPMRS user account.

What should I do if I did not get an email with the reset password link?

  • Check your spam or junk folders;
  • Check all email addresses that may have been listed on record;
  • If email is part of a network, it is possible that the firewall is preventing the email delivery;
  • Verify that you are entering the correct email address to request the reset link. (For security purposes, the system will not generate an error if the email is valid but not on record, invalid, and/or undeliverable.);
  • Call (860) 713-6073 or send an email to DCP.PMP@ct.gov with the email account that is linked to the CPMRS user account.

How do I update my CPMRS user profile?

 

You are authorized to change only three fields: Add a Healthcare Specialty, Time Zone, and Email.

 

Login to the CPMRS at https://connecticut.pmpaware.net > Go to User Profile > My Profile > Make Changes > Click on Save Changes.

 

To update other data fields, please call (860) 713-6073 or email DCP.PMP@ct.gov from the email account that is linked to your CPMRS user account.


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My queries are indicating that no matching patients were found? I know this patient has a history. What do I do?

 

Try selecting both of the partial spelling checkboxes next to the first and last names. Date of Birth is optional if both checkboxes are selected. Please review the 08/19/2016 Announcement labeled ‘Tips for Better Search Results.’ Announcements are located on the right side of the webpage on your Dashboard when you sign in. Unread posts are highlighted in bold.

 

If further assistance is required, call (860) 713-6073 or send an email to DCP.PMP@ct.gov with the email account that is linked to the CPMRS user account.


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Does the July 1, 2016 reporting timeline apply to veterinary dispensers?

 

No. Veterinary facilities are not subjected to daily reporting and will continue to submit dispensation reports, at a minimum, weekly.


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How do I look up an animal patient in the CPMRS?


Enter the animal's first name, owner's last name and date of birth (best estimate).


The best practice is to select both of the partial spelling checkboxes next to the first and last names. Date of Birth is optional if both checkboxes are selected.


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Our facility does not fill controlled substances prescriptions; do we need to register for the PMP Clearinghouse?

 

No.


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I am trying to enter a prescription in the PMP Clearinghouse, what do I put for the patient’s First Name? Last Name? Date of Birth? Pharmacy? 

  • First Name > Pet’s First Name
  • Last Name > Owner’s Last Name
  • Date of Birth > Best Estimate
  • Pharmacy > Veterinary Facility 

This is a veterinary facility that prescribes and dispenses controlled substance prescriptions, what do we have to do to comply with legislative mandate?

 

  • PATIENT LOOKUPS (https://connecticut.pmpaware.net)
    • Prior to prescribing medication, patient lookup is:
      • REQUIRED, if more than a 72-hour supply
      • NOT REQUIRED, if 72 hours or less
    • Prior to dispensing medication, patient lookup is:
      • REQUIRED, if more than a 72-hour supply (dispensing prescribers are subjected to mandated use legislation)

    • If dispensing (i.e. filling a prescription)medication,
      • REQUIRED, if more than 48-hour supply
      • NOT REQUIRED, if 48 hours or less

Scenario Examples

 

Dr. Smith wrote Jasper a prescription for a 2-day supply of Tramadol. The veterinary facility does not dispense controlled substances.

 

  • Patient Lookup, NOT REQUIRED, prescription supply is less than 72 hours
  • Data reporting, NOT REQUIRED, facility does not dispense controlled substances

 

Dr. Smith wrote Moon a prescription for a 3-day supply of Tramadol. The veterinary facility does not dispense controlled substances.

 

  • Patient Lookup, NOT REQUIRED, prescription supply is equal to 72 hours
  • Data reporting, NOT REQUIRED, facility does not dispense controlled substances

 

Dr. Smith wrote Milo a prescription for a 7-day supply of Tramadol. The veterinary facility does not dispense controlled substances.

 

  • Patient Lookup, REQUIRED, prescription supply is greater than 72 hours
  • Data reporting, NOT REQUIRED, facility does not dispense controlled substances

 

Dr. Smith wrote Peanut a prescription for a 4-day supply of Tramadol, and dispensed the prescription to her owner at the facility.

 

  • Patient Lookup, REQUIRED, prescription supply greater than 72 hours
  • Data reporting, REQUIRED, facility dispenses controlled substances AND the prescription supply is greater than 48 hours

 

Dr. Smith wrote Bruce a prescription for a 2-day supply of Tramadol, and dispensed the prescription to his owner at the facility.

 

  • Patient Lookup, NOT REQUIRED, prescription supply is less than 72 hours
  • Data reporting, NOT REQUIRED, facility dispenses controlled substances BUT the prescription supply is equal to 48 hours

 

Dr. Smith wrote Hanna a prescription for a 2.5-day supply of Tramadol, and dispensed the prescription to her owner at the facility.


  • Patient Lookup, NOT REQUIRED, prescription supply is less than 72 hours
  • Data reporting, REQUIRED, facility dispenses controlled substances AND the prescription supply is greater than 48 hours

Dr. Smith wrote Copper a prescription for a 7-day supply of Amoxicillin, and dispensed the prescription to his owner at the facility.

 

  • Patient Lookup, NOT REQUIRED, prescription is not a controlled substance
  • Data reporting, NOT REQUIRED, prescription is not a controlled substance

 

Dr. Smith wrote Juju a prescription for a 2-day supply of Benadryl, and dispensed the prescription to her owner at the facility. The facility dispenses controlled substances.

 

  • Patient Lookup, NOT REQUIRED, prescription is not a controlled substance
  • Data reporting, NOT REQUIRED, prescription is not a controlled substance
    • Submit Zero Report if controlled substances were not dispensed this reporting period.

 

Dr. Smith prescribed a 4-day supply of Tramadol to Koda but did not look up the patient in the CPMRS because the pharmacist will do the lookup. 

  • Dr. Smith is non-compliant with the legislative mandate. Prescribers must use the CPMRS to query patient reports if prescribing more than a 72-hour supply of a controlled substance (Schedule II-V).
  • Pharmacists are not mandated to use the CPMRS, but are required to report the prescription to the PMP Clearinghouse because the prescription supply is greater than 48 hours.


 
 


Content Last Modified on 1/9/2017 2:42:14 PM