DCP: Returns and Exchanges

Returns and Exchanges

 

In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see.

 

If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale. You are not entitled to a refund on:

  • Food
  • Perishable items, including live plants
  • Custom-ordered or custom-made items
  • Items that were sold “as is” or as a “final sale”
  • Items with no proof of purchase
  • Used items
  • Items which by law can not be resold, such as mattresses
 Stores may charge a "restocking fee," which covers its cost for returning your unwanted item to its warehouse. If this restocking fee is part of the store's refund and exchange policy, it must be posted in a conspicuous place for customers to see.
 
Note also that tax law also affects refunds. Retailers cannot issue a refund on the sales tax portion of your purchase without having your printed sales receipt, and after 90 days, no refunds of sales tax are allowed at all, even with a receipt.
 

 

Complaints can be sent to:

 

      Via e-mail to dcp.frauds@ct.gov

 

                        Or

 

      Via mail to

      Department of Consumer Protection
      Frauds Division

      450 Columbus Boulevard, Suite 901

      Hartford, CT 06103-1840

 Please include the store name and location, a copy of your receipt (if any) and any details on the store's return policy, including whether it is displayed or not and any conditions.



Content Last Modified on 12/23/2016 12:01:10 PM