DCP: Returns and Exchanges

Returns and Exchanges


In Connecticut, sellers can set their own refund or exchange policies, provided that they post the policy in a conspicuous place for customers to see.


If there is no policy posted, you may return any new, unused item to the store with a proof of purchase within seven calendar days, and get a cash refund on a cash sale, or a credit to your account on a credit sale. You are not entitled to a refund on:

  • Food
  • Perishable items, including live plants
  • Custom-ordered or custom-made items
  • Items that were sold “as is” or as a “final sale”
  • Items with no proof of purchase
  • Used items
  • Items which by law can not be resold, such as mattresses
Stores may charge a "restocking fee," which covers its cost for returning your unwanted item to its warehouse. If this restocking fee is part of the store's refund and exchange policy, it must be posted in a conspicuous place for customers to see.


Complaints can be sent to:

Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford, CT  06106


Content Last Modified on 3/31/2010 11:50:09 AM