Consumer Services At A Glance
We’re Here to Serve You! |
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The Consumer Affairs Division serves as a resource, provides general information about insurance, and responds to consumer inquiries and complaints.
The Division is divided into three units to ensure that the consumer will receive specialized attention from examiners who can best address their concerns.
One of our experienced consumer affairs examiners will be able to address many of your questions on the spot, or assist with filing a complaint. |
{Consumer Services at a Glance} |
Benefits of Using Consumer Services
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Consumer Services will assist you with your concern or complaint by:
- Working with you proactively before a problem develops,
- Thoroughly investigating your complaint and attempting to reach resolution,
- Communicating with the insurance company on your behalf,
- Helping you get a clear response to your questions,
- Correcting misunderstandings,
- Ensuring actions by the company are in compliance with the law, and the terms of your insurance policy,
- Providing you with information and literature that will help you understand your insurance needs,
- Providing helpful information before you make an insurance purchase.
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How to File a Complaint
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The Connecticut Insurance Department responds to thousands of consumer complaints each year.
The Department has created an easy process to submit your complaint online ( cid.ca@ct.gov); however, in an effort to make it as easy as possible, a call, letter, fax, or e-mail can initiate the process. Click here to download a complaint form ( pdf 6 0 kb)(rtf 286 kb, fill-in format).
Written complaints and supporting documents can be sent to the following address:
Connecticut Insurance Department
Consumer Affairs
P.O. Box 816
Hartford, CT 06142-0816
You should include a description of your concern or complaint, and it should be as complete as possible. The description should include:
- Your name, the name of the insured person, address, telephone, and email contact information,
- Name of the insurance company,
- Type of policy, policy number, and group number (if applicable),
- Claim number (if applicable),
- Explanation of the problem to include what happened, timing, and who was involved.
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Know Your Rights
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Insurance companies are not allowed to unfairly discriminate as to premium rates charged or kinds of coverage available to consumers.
- Insurance companies are required to pay claims promptly and fairly.
- Consumers have a right to access certain information collected by insurance companies.
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Contact Us
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| {Consumer Affairs Contact Information - Direct : 860-297-3900, Toll Free : 800-203-3447, Fax: 860-297-3872, E-mail: cid.ca@ct.go} |
- Learn about insurance products
- Understand your insurance needs at every stage of your life
- Find insurance companies serving Connecticut
- Verify an agent or company is licensed in Connecticut
- File a complaint
- Request outreach support
- Help you navigate the system
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Consumer Outreach and Other Information
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Insurance is one of the most important ways to protect your family and yourself from financial loss. However, understanding insurance and determining what kind of coverage is needed can be difficult. Insure U can help.
Insure U is a comprehensive public-education program to assist consumers with practical information about insurance issues and is available at www.insureuonline.org.
The Connecticut Insurance Department offers free consumer outreach programs on a number of insurance topics including:
| • Auto/Home |
• Health/Life |
| • Insurance Fraud |
• Small Business |
| • Insure U |
• And more... |
Connecticut Insurance Department staff is available to speak to your group or organization on the insurance topic you choose and will answer general questions you may have about insurance.
The Insurance Department distributes consumer guides that are designed to help consumers better understand their insurance policies and options.
We also provide lists of licensed insurers, agents, and programs easily accessible on our Web site.
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Content Last Modified on 4/21/2009 2:27:59 PM
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