CHRO: Public Accommodations/Service

Public Accommodations/Service

It is illegal to be denied the full and equal enjoyment of goods, services or facilities offered to the general public because of your age, ancestry, color, gender identity or expression, learning disability, marital status, mental disability, intellectual disability, national origin, physical disability, race, religion, sex, including pregnancy and sexual harassment, gender identity or expression, and sexual orientation.

The following are for illustration only and are not intended to provide a comprehensive guide to the public accommodations law. 

Where?   At places like: 

  • hotels, motels, inns or other places of lodging,
  •  restaurants, bars, or other  places serving food or drink,
  • motion picture houses, theaters, concert halls, stadiums or other places of exhibition or entertainment,
  • auditoriums, convention centers, lecture halls or other places of public gathering,
  • bakeries, grocery stores, clothing stores, hardware stores, shopping centers or other sales or rental establishments,
  • Laundromats, dry-cleaners, banks, barber shops, beauty shops travel services, shoe repair, funeral parlors, gas stations, professional offices or hospitals,
  • public transportation venues,
  •  museums, libraries, galleries or other places of public display or collection,
  • parks, zoos, amusement parks or other places of recreation,
  • schools and places of education,
  •  gymnasiums, health spas, bowling alleys, golf courses or other places of exercise or recreation.

What?   Discrimination may include the following activities:

  • Denial of participation
  • Participation results in an unequal benefit
  • Participation results in a segregated benefit
  •  Imposing or applying eligibility requirements that screen out or tend to screen out individuals of a particular protected class or classes,
  • Failure to remove barriers, make reasonable modifications or take steps necessary to ensure that no individual would be excluded, denied services or otherwise treated differently from individuals not included in the protected class.
  • To restrict or limit the right of a mother to breast-feed or express breast milk.

Exceptions    There are certain exceptions to the protections described above. They include the following:

  • It would not be sex discrimination where the rental of sleeping accommodations are provided by associations and organizations that rent all such sleeping accommodations on a temporary or permanent basis for the exclusive use of person of the same sex, or offer separate bathroom or locker rooms based on gender.
  • The prohibitions of age discrimination do not apply to minors or to special discounts or other public or private programs to assist persons who are sixty or more years old.
  • Lawful source of income does not prohibit denial of full accommodations based solely on insufficient income.
  • There are certain exceptions regarding admissions to nursing homes based on creed and  limited exceptions regarding degree of care for physically disabled persons.

The above are intended as a guide. You may or may not have experienced illegal discrimination. Call the CHRO to discuss your experience and whether you should file a complaint. 860-541-3400 or toll free in CT: 1-800-477-5737

If you would like to learn how to file a complaint, click here now. For more information on the complaint process, click here.

Content Last Modified on 3/17/2015 9:55:16 AM