HelpDesk and Service Support

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For Problem Reporting, the Bureau of Enterprise Systems and Technologies within the State of Connecticut's Department of Administrative Services provides network helpdesk support for the Connecticut Education Network through a Service Center located at 101 East River Drive, East Hartford. The Service Center can be utilized for problem reporting and can be reached by calling:

 (860) 622-2300  and selecting option 9

or by sending email to:

Best.helpdesk@ct.gov.

To request a new configuration change, additional services, or technical information regarding changes to your connection, contacts will be made through an electronic mail based General Service Request. A confirmation that a request has been submitted will be sent within 2 business days and a follow-up on a response will then be generated.

If you are interested in requesting a new service or you would like more information about our services, we invite you to fill out our Connection Request Form or contact:

James Mindek

Director of Services and Member Relations